> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Attachments

## Feature Release

This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.

## Overview

End customers can send pdf attachments to agents in order to provide more information about their case

## Use and Impact

Agents might need to receive PDFs and images in order to complete or service an issue related to a customer chat. Such as a fraud case as they need proof of the transaction.

| Receiving PDFs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | Receiving Images                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <Frame><img src="https://mintcdn.com/asapp/NE5s_J_rgoRPqQQt/image/uuid-38d88ea3-c564-f4c3-4ab8-41c051145768.png?fit=max&auto=format&n=NE5s_J_rgoRPqQQt&q=85&s=64fc0f2b9e827e9dcf708ef8ed28c553" width="324" height="240" data-path="image/uuid-38d88ea3-c564-f4c3-4ab8-41c051145768.png" /></Frame> | <Frame><img src="https://mintcdn.com/asapp/oWc-pd36yCvpD40u/image/uuid-f9d628ed-880a-dae6-d6ee-189d07c90282.png?fit=max&auto=format&n=oWc-pd36yCvpD40u&q=85&s=746ddb356f75dd8515ec902cdcb05b0e" width="288" height="240" data-path="image/uuid-f9d628ed-880a-dae6-d6ee-189d07c90282.png" /></Frame> |

## How it Works

Agents can see the attachment component in a chat with a customer.
Agents can view images in a separate modal and can download and view a PDF.

<Frame>
  <img src="https://mintcdn.com/asapp/COy3KdZUtsAnzs_4/image/uuid-8ecf4069-2b40-c674-2577-307f42810d61.png?fit=max&auto=format&n=COy3KdZUtsAnzs_4&q=85&s=c59bad2144cb5a527b09b58d79ecf4fe" width="556" height="818" data-path="image/uuid-8ecf4069-2b40-c674-2577-307f42810d61.png" />
</Frame>

Supported file types

* JPEG
* JPG
* PNG
* PDF

The capability is currently supported on:

* Apple Messaged for Business

Maximum size is 10MB for images and 20MB for PDFs.