> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer to Paused Queues in Agent Desk

## Feature Release

This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.

## Overview

Agents now have the ability to transfer customers to a paused queue.

<Frame>
  <img src="https://mintcdn.com/asapp/oWc-pd36yCvpD40u/image/uuid-fe379296-a2d6-4add-d8c6-c0b38850c45b.png?fit=max&auto=format&n=oWc-pd36yCvpD40u&q=85&s=516187d2cf3b4e26e8fa342850caac37" width="629" height="603" data-path="image/uuid-fe379296-a2d6-4add-d8c6-c0b38850c45b.png" />
</Frame>

## Use and Impact

In some cases, the only agents that can properly address a customer's issue are part of a queue that is temporarily paused. To ensure that agents can always redirect customers to the applicable queue, this feature allows agents to transfer customers to a paused queue, even if the wait times are long.

This feature prevents poor customer experience by telling customers to reach out later or sending them to a queue that cannot appropriately help them.

It also saves agents time by enabling them to route the customer to the proper queue when they cannot address the issue.

## How It Works

Administrators might pause a queue if they detect they are getting a higher demand than expected.
When enabled, paused queues appear in the agent's transfer menu with a label indicating their status so that agents can identify them.

<Note>
  When transferring a customer to a paused queue, the customer gets placed at the end of that queue.
</Note>

**Configuration**

To enable your agents to transfer customers to a paused queue, contact your ASAPP account team.