> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insights Manager Overview

<table class="informaltable frame-void rules-rows">
  <thead>
    <tr>
      <th class="th"><p>Feature Name</p></th>
      <th class="th"><p>Feature Release Details</p></th>
      <th class="th"><p>Additional Relevant Information (if available)</p></th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td class="td"><p>AutoPilot Ending Metrics to Dashboards and Feeds</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20AutoPilot%20Ending%20Metrics%20to%20Dashboards%20and%20Feeds.pdf" rel="noopener" target="_blank">AutoPilot Ending Metrics to Dashboards and Feeds</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>GBM Survey Data into Customer Reporting</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20GBM%20Survey%20Data%20into%20Customer%20Reporting.pdf" rel="noopener" target="_blank">GBM Survey Data into Customer Reporting</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Organizational Groups</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Organizational%20Group%20update%20One%20Pager.pdf" rel="noopener" target="_blank">Organizational Groups in Admin</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Chatlog Redesign</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/_Chat%20Log%20Redesign%20in%20Admin%20-%20One%20Pager.pdf" rel="noopener" target="_blank">Chatlog Redesign</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Customer-Ended Flexible Concurrency Signal</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Flex%20Concurrency%20v2%20One%20Pager.pdf" rel="noopener" target="_blank">Customer-Ended Flexible Concurrency Signal</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Historical Reporting Upgrade Release</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Historical%20Reporting%20Upgrade%20Release%20-%2012_7_2020.pdf" rel="noopener" target="_blank">Historical Reporting Upgrade Release (v1.4.1)</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Conversation Manager - Experience Updates</p></td>

      <td class="td">
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/Conversation%20List%20Table%20Experience%20Updates%20--%20one%20pager.pdf" rel="noopener" target="_blank">Table Experience Updates</a></p>
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/_Change%20to%20transcript%20navigation%20UX%20--%20one%20pager.pdf" rel="noopener" target="_blank">Transcript Navigation Updates</a></p>
      </td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Conversation Manager - Optimizations</p></td>

      <td class="td">
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/Conversation%20Details%20Expander%20-%20One%20Pager.pdf" rel="noopener" target="_blank">Conversation Details Expand on Default</a></p>
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/Conversation%20List%20-%20Long%20String%20Truncation%20One%20Pager.pdf" rel="noopener" target="_blank">Truncation of Long IDs</a></p>
      </td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Live Insights Queue Groups</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/_Realtime%20Queue%20Groups%20One%20Pager%20Announcement.pdf" rel="noopener" target="_blank">Live Insights Queue Groups</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Flexible Concurrency</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Flex%20Concurrency%20One%20Pager.pdf" rel="noopener" target="_blank">Flexible Concurrency</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Sentiment Analysis</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/OnePager%20-%20Sentiment%20Analysis%20(1).pdf" rel="noopener" target="_blank">Sentiment Analysis</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Conversation Manager - Loading Enhancements</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ConversationList-LoadingEnhancements.pdf" rel="noopener" target="_blank">Conversation Manager - Loading Enhancements</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>High Queue Mitigation - Custom High Wait Message</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/High%20Queue%20Mitigation%20Tools%20-%20Milestone%202.pdf" rel="noopener" target="_blank">High Queue Mitigation Tools - Milestone 2</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Custom Attributes in Conversation Manager</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Custom%20Attributes%20in%20Conversation%20Manager.pdf" rel="noopener" target="_blank">Custom Attributes in Conversation Manager</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Exact Search</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Exact%20Search.pdf" rel="noopener" target="_blank">Exact Search</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Occupancy and Utilization Update</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Occupancy%20and%20Utilization%20Update.pdf" rel="noopener" target="_blank">Occupancy and Utilization Update</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Rebrand and Nav Update</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Rebrand%20and%20Nav%20Update.pdf" rel="noopener" target="_blank">Rebrand and Nav Update</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Conversation Sentiment Enhancements</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Sentiment%20Enhancements%20in%20Conversation%20Manager.pdf" rel="noopener" target="_blank">Conversation Sentiment Enhancements</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>A new field rep\_unassignment\_ts added to rep\_activity export</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insinghts%20Manager%20-%20Adding%20a%20new%20field%20unassigned_rep_ts%20to%20RepActivity.pdf" rel="noopener" target="_blank">New field rep\_unassignment\_ts added to rep\_activity export</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Deprecation of company\_id</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Deprecating%20company_id%20_%20Introducing%20company_name.pdf" rel="noopener" target="_blank">Deprecation of company\_id</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Team and Location tables for Live Insights</p></td>
      <td class="td"><p><a class="xref linktype-fork" href="/agent-desk/feature-releases/insights-manager/teams-and-locations-tables-for-live-insights" title="Teams and Locations Tables for Live Insights">Teams and Locations Tables for Live Insights</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Ingest entry\_type dimension via a customer facing feed</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Ingest%20entry_type%20dimension%20via%20a%20customer%20facing%20feed.pdf" rel="noopener" target="_blank">Ingest entry\_type dimension via a customer facing feed</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Adding an allow-list for known good fields to output from CustomerJourney Feed</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Insights%20Manager%20-%20Adding%20an%20allow-list%20for%20known%20good%20fields%20to%20output%20from%20CustomerJourney%20Feed.pdf" rel="noopener" target="_blank">Adding an allow-list for known good fields to output from CustomerJourney Feed</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Snowflake Cubes Deployment</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Snowflake%20Cubes%20Deployment.pdf" rel="noopener" target="_blank">Snowflake Cubes Deployment</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Overflow Queue Routing</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/insights-manager/overflow-queue-routing" title="Overflow Queue Routing">Overflow Queue Routing</a></p></td>
      <td class="td"><p>Administrators can redirect traffic from one queue to another.</p></td>
    </tr>
  </tbody>
</table>