> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overflow Queue Routing

## Feature Release

This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.

## Overview

Administrators can redirect the traffic from one queue to another queue based on two different rules, namely: business hours and agent availability.

**Business Hours Rule**

The chat traffic from queue A is redirected to queue B when it is later than the open operating business hours for queue B.

**Agent Availability Rule**

The chat traffic from queue A is redirected to queue B when there is no available agent serving queue A.

## Use and Impact

Queue Routing impacts in the following ways:

* Reduce estimated wait time for end-customers
* Support closed queues when it is a legal requirement

## How it Works

Admins can choose to redirect traffic from Queue A to Queue B based on a rule configuration which is set by an ASAPP representative.