> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quality Reports (ASAPP Score)

> Monitor and improve GenerativeAgent quality with an automated score for every conversation.

Quality Reports (ASAPP Score) is a single place to monitor and improve GenerativeAgent's performance and quality. Every conversation is automatically scored against a standardized rubric.

Use Quality Reports to spot quality patterns early and track measurable progress over time.

## How it works

Scores roll up into a daily report that shows:

* The daily ASAPP Score and pass/fail rate
* A dimension heatmap showing where issues are concentrated
* Trends for each scoring dimension over time
* Low-scoring conversations, surfaced for immediate review

## Scoring dimensions

Each conversation is scored across six dimensions on a 1 to 5 scale, where 5 is excellent and 1 is a fundamental breakdown. Each dimension carries a weight, and the final ASAPP Score is the weighted average of all six.

| Dimension | What it measures |
| :- | :- |
| **Information Accuracy and Safety** | Whether everything GenerativeAgent said was factually correct and safe |
| **Context Retention** | Whether GenerativeAgent carried information forward instead of making the caller repeat themselves |
| **Goal Completion** | Whether the caller accomplished what they called about |
| **Repair & Recovery** | Whether GenerativeAgent handled unexpected moments smoothly |
| **Verbosity** | Whether responses were concise |
| **Tone Appropriateness** | Whether the tone fit the context |

A conversation passes if it scores 3.5 or above. Anything lower is flagged for review.

## View the report

Sign in to CXP and select **Dashboards** under the **Monitor** section of the left-hand menu, then open the **Quality Reports (ASAPP Score)** dashboard.

<Frame>
  <img src="https://mintcdn.com/asapp/ShZKttv3dbfUiFgc/images/generativeagent/asapp-score.png?fit=max&auto=format&n=ShZKttv3dbfUiFgc&q=85&s=871fab44af0bb0cba3454ee5ff30dc24" alt="ASAPP Score dashboard" width="2048" height="1281" data-path="images/generativeagent/asapp-score.png" />
</Frame>

## Next steps

Consider exploring the following evaluators for more in-depth analysis:

<CardGroup cols={2}>
  <Card title="Conversation Monitoring" href="/generativeagent/observe/evaluators/conversation-monitoring">
    Monitor and review conversations for compliance and quality assurance using GenerativeAgent.
  </Card>

  <Card title="Goal Completion" href="/generativeagent/observe/evaluators/goal-completion">
    Spot and review customer goals not being met during GenerativeAgent interactions.
  </Card>
</CardGroup>