> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Human + AI

> Empower GenerativeAgent with Human in the Loop Agent (HILA) and Agent Desk.

As your GenerativeAgent helps your customers, you can bring human judgment into AI-driven conversations with a [Human in the Loop Agent (HILA)](/generativeagent/human-in-the-loop). Your Human in the Loop Agents provide guidance and explicit approvals to GenerativeAgent in real-time.

Some conversations require humans to fully step in for the best customer experience. Our [Agent Desk](/agent-desk) platform allows you to natively hand off conversations to live agents while remaining in the ASAPP CXP.

<Note>
  You can hand off conversations to Agent Desk platforms separate from Agent Desk.
</Note>

<CardGroup cols={2}>
  <Card title="Human in the Loop Agent" href="/generativeagent/human-in-the-loop" icon="user" cta="Get Started">
    Learn how to bring human judgment into the AI-driven conversation with a Human in the Loop Agent (HILA).
  </Card>

  <Card title="Agent Desk" href="/agent-desk" icon="user" cta="Get Started">
    Learn how to use the Agent Desk to directly support customers.
  </Card>
</CardGroup>

## AI Productivity

As part of the ASAPP CXP, you can use the following AI tools to enhance your customer service operations:

<CardGroup>
  <Card title="AI Summary" href="/ai-productivity/ai-summary">Generate conversation summaries and insights with AI Summary</Card>
  <Card title="AI Compose" href="/ai-productivity/ai-compose">Streamline agent response rates with AI Compose</Card>
  <Card title="AI Transcription" href="/ai-productivity/ai-transcribe">Transcribe voice interactions with AI Transcription</Card>
</CardGroup>