> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release Notes

> New updates and improvements across ASAPP products

Welcome to the ASAPP Product Updates page. Here you'll find comprehensive information about the latest features, improvements, and changes across all ASAPP products.

This page is regularly updated to keep you informed about our evolving platform.

# 2026

<Update label="June 2026">
  ## Conversation Context in API Connections — GenerativeAgent

  API Connections can now read the conversation context directly. Coded and no-code connections can access the active task name, the conversation's input variables, and its reference variables, removing the need for GenerativeAgent to pass those values in as function parameters.

  Reading deterministic values straight from the context makes connections more reliable for flows where the value is already known, such as an input variable supplied at the start of a call.

  <Card title="API Connections" href="/generativeagent/configuring/connect-apis/code-api-connections">
    Learn how to read conversation context in coded and no-code connections.
  </Card>
</Update>

<Update label="May 2026">
  ## Unified Web SDK — GenerativeAgent & Agent Desk

  The ASAPP Web SDK now supports the full conversation lifecycle: GenerativeAgent and human agent within a single, continuous interface.

  When ASAPP transfers a conversation to a human agent, CXP acts as a message proxy: the customer stays in the same chat interface while messages are routed to and from the agent's CCaaS system (Salesforce, Genesys, Zendesk, Amazon Connect, etc.) in the background.

  <Card title="Web SDK" href="/generativeagent/integrate/web-sdk">
    Learn how to integrate the unified Web SDK.
  </Card>
</Update>

<Update label="April 2026">
  ## Azure Communication Services Integration - GenerativeAgent

  GenerativeAgent now supports inbound PSTN calls through Azure Communication Services (ACS).

  Configure an Azure Event Grid subscription to route calls directly to ASAPP's webhook endpoint with no code deployment required. An advanced integration pattern is also available for customers who need pre-call IVR logic before connecting to GenerativeAgent.

  <Card title="Azure Communication Services" href="/generativeagent/integrate/azure-communication-services">
    Learn how to integrate GenerativeAgent with Azure Communication Services.
  </Card>

  ## Recite Message Function - GenerativeAgent

  GenerativeAgent now supports a Recite Message function, allowing you to define specific phrases that the agent will deliver verbatim — without modification or paraphrasing. This is ideal for legal disclaimers, compliance statements, and any content that must be communicated exactly as written.

  <Card title="Recite Message Function" href="/generativeagent/configuring/tasks-and-functions/recite-message-function">
    Learn how to configure and use the Recite Message function.
  </Card>
</Update>

<Update label="March 2026">
  ## Multiple Language Support - GenerativeAgent

  GenerativeAgent now supports an extensive range of global languages for both Chat and Voice channels, enabling you to serve customers in their preferred language across international markets.

  All supported languages include Unicode support for double-byte characters, Cyrillic, and right-to-left scripts. Sessions are single-language only — mid-conversation language switching is not supported.

  <Card title="Language Support" href="/generativeagent/configuring/language-support">
    View the full list of supported languages and how to enable them.
  </Card>

  ## Create Conversation Intent API - AI Summary

  A new `POST /autosummary/v1/intent` endpoint is now available, allowing you to retrieve the primary intent of a conversation programmatically. The API accepts a conversation ID and returns both a machine-readable intent code and a human-readable intent name. If no intent is detected, `"NO_INTENT"` is returned.

  <Card title="Create Conversation Intent" href="/apis/autosummary/create-conversation-intent">
    View the API reference for the Create Conversation Intent endpoint.
  </Card>

  ## Metadata-Based Summary Routing - AI Summary

  AI Summary now supports dynamic routing of summary configurations based on conversation metadata attributes such as `group_id`, `lob_id`, `campaign`, and more.

  This allows AutoSummary to apply the appropriate summary structure, format, and RRR guidance based on the specific business use case associated with each conversation.

  <Card title="Metadata-Based Summary Routing" href="/ai-productivity/ai-summary/metadata-routing">
    Learn how to configure metadata-based routing for AI Summary.
  </Card>

  ## Configure API Connection Timeouts - GenerativeAgent

  Set timeout durations for API calls in your API Connections to prevent GenerativeAgent from waiting indefinitely for responses, ensuring smoother interactions and better handling of unresponsive APIs.

  <Card title="API Connection Timeouts" href="/generativeagent/configuring/connect-apis#configure-api-connection-timeout">
    Learn how to configure API Connection timeouts.
  </Card>

  ## Saving API Connection Drafts - GenerativeAgent

  When creating or editing an API Connection in AI Console, you can now save your progress as a draft. This allows you to work on the configuration over multiple sessions without losing any changes.

  <Card title="API Connection Drafts" href="/generativeagent/configuring/connect-apis#saving-drafts">
    Learn how to save API Connection drafts.
  </Card>

  ## Topics + Handoffs (Routing) - GenerativeAgent

  GenerativeAgent can now answer customer questions and route callers to human queues through conversational turn-taking. This replaces the intake work a traditional IVR menu would handle. This release introduces two new constructs:

  * **KB Topics**: Tighter-scoped knowledge units (under 500 tokens each) that represent individual caller intents. Topics replace the previous article model and power semantic retrieval for intent recognition.
  * **Handoffs**: Availability-aware routing to human agent queues. Handoffs know when agents are available, what to do when they aren't, and what context to pass along during the transfer.

  Together, Topics and Handoffs enable Level 1 Automation: represent your routing logic as Topics and Handoffs so GenerativeAgent can handle intake conversationally, in place of traditional IVR menus.

  <CardGroup>
    <Card title="Handoff Configuration" href="/generativeagent/configuring/tasks-and-functions/handoff">
      Learn how to configure availability-aware routing to human agents.
    </Card>

    <Card title="Topics & Knowledge Base" href="/generativeagent/configuring/connecting-your-knowledge-base">
      Learn how to organize your knowledge base into Topics.
    </Card>
  </CardGroup>

  ## Salesforce integration for HILA - GenerativeAgent

  ASAPP's HILA integration now supports Salesforce, allowing escalation of conversations from GenerativeAgent to human agents within an existing Salesforce implementation.

  <Card title="HILA in Salesforce" href="/generativeagent/human-in-the-loop/salesforce">
    Learn how to set up the HILA integration in Salesforce.
  </Card>
</Update>

<Update label="February 2026">
  ## Dynamic Queue Transfer Options - Digital Agent Desk

  Administrators can now configure dynamic queue transfer options based on the originating queue, allowing for more flexible and efficient routing of conversations.

  This feature enables better handling of high-traffic periods and supports closed queues when required.

  <Card title="Dynamic Queue Transfer Options" href="/agent-desk/digital-agent-desk/queues-and-routing#dynamic-queue-transfer-options">
    Learn about dynamic queue transfer options.
  </Card>

  ## API Connection Duplication - GenerativeAgent

  Easily create new API connections by duplicating existing ones, allowing you to reuse configurations and make necessary adjustments without starting from scratch.

  <Card title="API Connection Duplication" href="/generativeagent/configuring/connect-apis#duplicate-an-api-connection">
    Learn how to duplicate API connections.
  </Card>

  ## Multi-Lingual Support - AI Compose

  AI Compose's core features of Autosuggest, Autocomplete, Fluency Correction, and Profanity Blocking now support multiple languages, including Spanish and French.

  <Card title="Multi-Lingual Support" href="/ai-productivity/ai-compose">
    Learn about AI Compose's multi-lingual capabilities.
  </Card>

  ## Adaptors for Custom KB Connectors - GenerativeAgent

  Adaptors provide ready-to-use connections for popular third-party platforms including Salesforce, ServiceNow, Slack, and more.

  Each adaptor handles API endpoints and authentication for its platform, enabling you to connect GenerativeAgent without manual API configuration.

  <Card title="Adaptors for Custom KB Connectors" href="/generativeagent/configuring/connect-apis/adapters">
    Learn about adaptors for custom KB connectors and the list of platforms they support.
  </Card>

  ## Integrate Custom Knowledge Bases - GenerativeAgent

  The Custom Knowledge Base Connectors lets you integrate any knowledge base with GenerativeAgent using API connections.

  By using the API connection, you can crawl and sync articles from any knowledge base that supports API access.

  <Card title="Custom Knowledge Base Connectors" href="/generativeagent/configuring/connecting-your-knowledge-base/custom-kb-connectors">
    Learn how to connect custom knowledge bases.
  </Card>

  ## Human-in-the-loop Function - GenerativeAgent

  The HILA Function enables seamless involvement of human agents in customer conversations when GenerativeAgent determines intervention is necessary.

  Create HILA functions and define specific scenarios for human intervention, ensuring complex or sensitive issues are handled appropriately while improving customer satisfaction.

  <Card title="HILA Function" href="/generativeagent/configuring/tasks-and-functions/hila-function">
    Learn how to create and use HILA functions.
  </Card>
</Update>

<Update label="January 2026">
  ## Omni-channel Tooling Optimization (OCTO) - GenerativeAgent

  OCTO allows a single task to be used across voice and chat channels, streamlining GenerativeAgent configuration management.

  Unified task management for both channels with the ability to edit procedures, voice settings, and chat settings in one place.

  <Card title="Omni-channel Tooling Optimization" href="/generativeagent/build/adding-a-use-case#step-2-create-the-task">
    Learn how to create cross-channel tasks.
  </Card>

  ## MCP Server Integration - GenerativeAgent

  Connect GenerativeAgent to Model Context Protocol (MCP) servers to access a wider range of language models and enhanced capabilities.

  Leverage different models and select specific tools for your MCP server connection.

  <Card title="MCP Server Integration" href="/generativeagent/configuring/connect-apis/mcp-server">
    Learn how to integrate with MCP servers.
  </Card>

  ## Segments Tooling - AI Summary

  Define which structured data are to be extracted from specific conversation types.

  The intuitive UI allows you to run precise structured data questions and obtain faster insights on your own.

  <Card title="Segments Tooling" href="/ai-productivity/ai-summary/structured-data/segments-and-customization">
    Learn how to configure Segments for Structured Data.
  </Card>
</Update>

# 2025

<Update label="December 2025">
  ## Structured Data Dashboard - AI Summary

  ASAPP has introduced a user-friendly interface in AI Summary dashboard that allows users to easily configure and manage Structured Data extraction for AI Summary.

  The UI supports both Entity Extraction and Targeted Structured Data (Questions), enabling teams to customize data points that they extract from conversations without requiring technical expertise.

  <Card title="Structured Data" href="/ai-productivity/ai-summary/structured-data">
    Learn how to configure and manage Structured Data with an intuitive dashboard.
  </Card>

  ## Bricks - GenerativeAgent

  Create reusable prompt content that stays synchronized across your GenerativeAgent configuration.

  Author modular prompts across multiple tasks, update content without redeploying, and maintain consistency across customer interactions.

  <Card title="Bricks" href="/generativeagent/configuring/tasks-and-functions/bricks">
    Learn how to use Bricks in your tasks.
  </Card>
</Update>

<Update label="November 2025">
  ## Conversation Explorer integration with AI-Console

  Conversations Explorer has been renamed as **"Conversations"**, you can now access it directly from AI-Console. This integration streamlines your workflow by providing seamless access to conversation monitoring and review tools within the AI-Console interface.

  ### New Features

  * **Improved Navigation**: Easily access conversation monitoring and review tools directly from AI-Console
  * **Enhanced Filtering**: Utilize advanced filtering options to quickly find and review specific conversations based on various updated criteria
  * **Evaluators**: Review and Analyze conversations with evaluators directly within the AI-Console for streamlined quality assurance. The evaluators include:
    * [Goal Completion](/generativeagent/observe/evaluators/goal-completion): Spot and review customer goals not being met during GenerativeAgent interactions.
    * [Conversation Monitoring](/generativeagent/observe/evaluators/conversation-monitoring): Monitor and review conversations for compliance and quality assurance using GenerativeAgent.
    * [Manual Annotation](/generativeagent/observe/evaluators/manual-annotation): Human-in-the-loop evaluation through manual conversation review and scoring.
  * **Enhanced Model Action analysis**: Additional model action categories for deeper insights into GenerativeAgent behavior during conversations.
  * **Conversation Playback**: Replay conversations to analyze GenerativeAgent interactions in detail.

  <Card title="Access Conversations from AI-Console" href="/generativeagent/configuring/conversations">
    Learn how to navigate to Conversations through AI-Console for efficient conversation management.
  </Card>

  ## Zendesk KB Import - GenerativeAgent

  Import articles directly from your Zendesk Knowledge Base into your GenerativeAgent Knowledge Base, streamlining knowledge management and ensuring content consistency.

  <Card title="Zendesk KB Import" href="/generativeagent/configuring/connecting-your-knowledge-base#import-from-zendesk-kb">
    Learn how to import Zendesk articles.
  </Card>
</Update>

<Update label="October 2025">
  ## ASAPP Chat SDK Integration - GenerativeAgent

  Deploy GenerativeAgent within your website using the ASAPP Chat SDK.

  Embed conversational AI in your website for seamless customer interactions with a customizable chat interface.

  <Card title="ASAPP Chat SDK Integration" href="/generativeagent/integrate/web-sdk">
    Learn how to integrate the Web SDK.
  </Card>

  ## Configure Voice - GenerativeAgent

  Customize the voice of your GenerativeAgent for voice interactions with options for voice selection.

  You can preview different voices to find the best fit for your brand and customer experience.

  <Card title="Configure Voice" href="/generativeagent/build-overview">
    Learn how to configure voice settings for GenerativeAgent.
  </Card>
</Update>

<Update label="September 2025">
  ## Channel Integrations: Twilio Voice, Zendesk Talk, and SIP Transfer - GenerativeAgent

  Expanded GenerativeAgent's channel capabilities with new integrations for Twilio Voice, Zendesk Talk, and SIP Transfer, providing more flexibility in customer engagement across communication channels.

  <Card title="Twilio Voice" href="/generativeagent/integrate/twilio-streams">
    Learn about Twilio Voice integration.
  </Card>
</Update>

<Update label="June 2025">
  ## Evaluation for Scenario Testing - GenerativeAgent

  Test Scenarios now support automated evaluation of simulated conversations.

  Define applicability and evaluation criteria, view pass/fail results in the Previewer, and set maximum turns for simulations.

  <Card title="Evaluations in Test Scenarios" href="/generativeagent/configuring/tasks-and-functions/test-scenarios">
    Learn how to define and run evaluations.
  </Card>
</Update>

<Update label="May 2025">
  ## Scenario Testing - GenerativeAgent

  Test Scenarios enable efficient testing of GenerativeAgent configurations through automated simulations.

  Automatically generate mock API responses, add customer goals and personalities, and review how GenerativeAgent handles different scenarios.

  <Card title="Test Scenarios" href="/generativeagent/configuring/tasks-and-functions/test-scenarios">
    Learn how to create Test Scenarios.
  </Card>

  ## Configuration Branches - GenerativeAgent

  Experiment with GenerativeAgent configurations through isolated local branching.

  Create branches from Draft, Sandbox, or Production environments, edit safely, and preview changes before promoting to main environments.

  <Card title="Configuration Branches" href="/generativeagent/configuring/tasks-and-functions/local-configs">
    Learn how to manage Configuration Branches.
  </Card>

  ## Advanced Syncing and Auto-Deploy for Knowledge Base - GenerativeAgent

  Enhanced controls for syncing and deploying your knowledge base with configurable sync modes and high-frequency automatic updates for critical, time-sensitive articles.

  <Card title="Knowledge Base Syncing" href="/generativeagent/configuring/connecting-your-knowledge-base">
    Learn about KB sync and deploy options.
  </Card>
</Update>

<Update label="April 2025">
  ## Auto-generating Test Users - GenerativeAgent

  Automatically generate test users by describing test scenarios, making it easier to simulate API interactions.

  Accelerates testing by creating realistic test data based on scenario descriptions.

  <Card title="Test Users" href="/generativeagent/configuring/tasks-and-functions/test-scenarios">
    Learn how to create test users.
  </Card>
</Update>

<Update label="February 2025">
  ## Pinned Versions - GenerativeAgent

  Pin specific versions of GenerativeAgent to a deployment for safer and more predictable deployments.

  Maintain version stability, control feature rollout, and test changes in preview before deployment.

  <Card title="Pinned Versions" href="/generativeagent/configuring/deploying-to-generativeagent#generativeagent-versions">
    Learn how to manage versions.
  </Card>
</Update>

<Update label="January 2025">
  ## Scope and Safety Fine Tuning - GenerativeAgent

  Customizable guardrails let you define what's "in-scope" and "safe" for your specific use cases while maintaining core safety protections.

  Customize boundaries aligned with business policies.

  <Card title="Safety Tuning" href="/generativeagent/configuring/safety/scope-and-safety-tuning">
    Learn about safety and scope settings.
  </Card>

  ## Mock Functions - GenerativeAgent

  Enable rapid prototyping and testing of GenerativeAgent integrations without requiring live API endpoints.

  Prototype behaviors, test parameter handling, and accelerate development with simulated API responses.

  <Card title="Mock Functions" href="/generativeagent/configuring/tasks-and-functions/mock-api">
    Learn how to create Mock Functions.
  </Card>

  ## Overflow Queue Routing - Insights Manager

  Redirect traffic from one queue to another based on business hours and agent availability rules.

  Reduce estimated wait time for customers and support closed queues when legally required.

  <Card title="Live Insights" href="/agent-desk/insights-manager/live-insights">
    Learn about Insights Manager.
  </Card>

  ## Bulk Close and Transfer Chats - Insights Manager

  Bulk chat management features help alleviate queues experiencing unusual activity or high traffic.

  Transfer all chats from one queue to another or end all chats in a queue quickly.

  <Card title="Live Insights" href="/agent-desk/insights-manager/live-insights">
    Learn about bulk chat management.
  </Card>

  ## French and Spanish Language Support for AutoPilot - Agent Desk

  AutoPilot now supports French and Spanish languages, allowing agents to automate customer interactions in these additional languages for improved customer experience and operational efficiency.

  <Card title="AutoPilot" href="/agent-desk/digital-agent-desk#autopilot">
    Learn about AutoPilot features.
  </Card>

  ## Undelivered Messages - Agent Desk

  Displays clear indicators when Live Agent messages fail to reach customers, enhancing transparency and accountability with visible indicators in transcripts whenever delivery failures occur.

  <Card title="Undelivered Messages" href="/agent-desk/digital-agent-desk/agent-desk-navigation#undelivered-messages">
    Learn about undelivered message handling.
  </Card>

  ## Live Agent Summary - Agent Desk

  AI-powered summaries presented directly to live agents at handoff from GenerativeAgent.

  Concise, structured summaries reduce AHT by eliminating the need to parse entire transcripts.

  <Card title="Live Agent Summary" href="/agent-desk/digital-agent-desk/live-agent-summary">
    Learn about Live Agent Summary.
  </Card>

  ## Chat Takeover - Agent Desk

  Managers can take over chats from agents or unassigned chats in the queue.

  Enabling them to close resolved chats, handle complex situations, or manage high-traffic periods.

  <Card title="Agent Desk Navigation" href="/agent-desk/digital-agent-desk/agent-desk-navigation">
    Learn about Agent Desk features.
  </Card>

  ## Send Attachments - Agent Desk

  End customers can send PDF attachments and images to agents to provide more information about their case.

  Supporting fraud cases and other scenarios requiring proof documentation.

  <Card title="Agent Desk" href="/agent-desk/digital-agent-desk">
    Learn about Agent Desk capabilities.
  </Card>

  ## Searchable Dropdown Component - Virtual Agent

  Searchable dropdown component enhances user experience when configuring flows, allowing users to quickly find and select options from long lists.

  <Card title="Flows" href="/agent-desk/virtual-agent/flows">
    Learn about Virtual Agent flows.
  </Card>
</Update>

# 2024

<Update label="December 2024">
  ## New ASAPP Dashboard

  Updated AI-Console home page with streamlined design enhancing the experience for all users.

  Easier navigation to key products, view recent activity, and access admin-related activities.

  <Card title="AI-Console" href="/getting-started/setup/ai-console">
    Learn about AI-Console.
  </Card>

  ## Health Check API

  Verify the operational status of ASAPP's API platform through a simple endpoint for monitoring infrastructure health without needing to make calls to production endpoints.

  <Card title="Health Check API" href="/getting-started/developers/health-check">
    Learn about the Health Check API.
  </Card>

  ## Audit Logs

  Review configuration changes made in AI-Console with complete visibility into what is being updated, when, and by whom for control and compliance.

  <Card title="Audit Logs" href="/getting-started/setup/audit-logs">
    Learn about Audit Logs.
  </Card>

  ## Search Queue Names - Agent Desk

  Agents can easily transfer conversations by typing queue names and selecting from filtered results, particularly useful for long queue lists.

  <Card title="Agent Desk" href="/agent-desk/digital-agent-desk">
    Learn about Agent Desk features.
  </Card>

  ## Auto-Pilot Endings - Agent Desk

  Automate the end-of-chat process allowing agents to opt-in to flows that handle check-in and ending processes.

  Freeing agents to focus on more valuable tasks.

  <Card title="AutoPilot" href="/agent-desk/digital-agent-desk#autopilot">
    Learn about AutoPilot Endings.
  </Card>

  ## Import and Export Flows - Virtual Agent

  Promote flows from lower environments into production by exporting JSON files and importing them.

  Allowing flow builders to manage version control effectively.

  <Card title="Flows" href="/agent-desk/virtual-agent/flows">
    Learn about flow management.
  </Card>

  ## Live Insights Metrics - Insights Manager

  Added Average First Response Time metric and SLA column to help workforce managers monitor capacity and meet contractual SLA commitments.

  <Card title="Live Insights" href="/agent-desk/insights-manager/live-insights">
    Learn about Live Insights metrics.
  </Card>

  ## Form Messages for Apple Messages for Business - Customer Channels

  Rich, multi-page interactive forms replacing Omniforms with native Apple Messages format.

  Gather customer information through customizable forms without leaving Apple Messages.

  <Card title="Apple Messages for Business" href="/agent-desk/integrations/apple-messages-for-business">
    Learn about AMB integration.
  </Card>

  ## WhatsApp Business - Customer Channels

  Support for WhatsApp Business as a messaging channel.

  Enabling customers to interact with virtual agents and have conversations with live agents in their preferred app.

  <Card title="WhatsApp Business" href="/agent-desk/integrations/whatsapp-business">
    Learn about WhatsApp integration.
  </Card>

  ## Authentication in Apple Messages for Business - Customer Channels

  Customers can securely log in to their accounts during interactions.

  Accessing personalized experiences in automated flows and when speaking with agents.

  <Card title="Apple Messages Authentication" href="/agent-desk/integrations/apple-messages-for-business#customer-authentication">
    Learn about authentication.
  </Card>

  ## Intents Self Service Tooling - AI Summary

  Streamlined interface for managing intent classification with automated, self-serve UI.

  Upload, create, and modify intent labels without support team intervention, with deployment to production within minutes.

  <Card title="AI Summary" href="/ai-productivity/ai-summary">
    Learn about AI Summary features.
  </Card>
</Update>

<Update label="November 2024">
  ## Turn Inspector - GenerativeAgent

  Advanced diagnostic feature in Previewer providing granular visibility into GenerativeAgent's interaction workflow.

  Inspect active tasks, reference variables, instruction parsing, function calls, and execution state per turn.

  <Card title="Previewer" href="/generativeagent/configuring/previewer">
    Learn how to use the Previewer.
  </Card>
</Update>

<Update label="October 2024">
  ## Knowledge Base Search - GenerativeAgent

  Powerful free-text search across article titles, text, and URLs with metadata filtering for content source, creation details, and deployment status.

  Making KB management easier.

  <Card title="Knowledge Base" href="/generativeagent/configuring/connecting-your-knowledge-base">
    Learn about KB Search.
  </Card>

  ## KB Article API - GenerativeAgent

  Programmatic management of Knowledge Base articles for integration with private internal knowledge bases.

  Importing from non-scrapable sources, and fine-grained control over knowledge ingestion.

  <Card title="KB Article API" href="/generativeagent/configuring/connecting-your-knowledge-base/add-via-api">
    Learn how to use the API.
  </Card>

  ## Trial Mode - GenerativeAgent

  Safely deploy GenerativeAgent use cases by trialing functions in production.

  Validate how your AI system interacts with external functions and APIs before full deployment.

  <Card title="Trial Mode" href="/generativeagent/configuring/tasks-and-functions/trial-mode">
    Learn about Trial Mode.
  </Card>
</Update>

<Update label="August 2024">
  ## Custom Vocab Features - AI Transcribe

  Self-serve Custom Vocabulary feature allows management of business-specific keywords to improve transcription accuracy.

  Add, update, and delete custom vocabulary terms independently through API.

  <Card title="AI Transcribe" href="/ai-productivity/ai-transcribe">
    Learn about AI Transcribe features.
  </Card>

  ## Custom Redaction Entities - AI Transcribe

  Self-serve feature for managing redaction entities through configuration API.

  Independently enable or disable redaction of PCI and PII data in transcriptions.

  <Card title="AI Transcribe" href="/ai-productivity/ai-transcribe">
    Learn about redaction features.
  </Card>
</Update>

<Update label="March 2024">
  ## Structured Data - AI Summary

  Fully customizable feature for extracting data points from conversations through entity extraction and question answering.

  Generate automated insights, populate CRM fields, and monitor compliance automatically.

  <Card title="Structured Data" href="/ai-productivity/ai-summary/structured-data">
    Learn about Structured Data.
  </Card>
</Update>

# 2023

<Update label="October 2023">
  ## Salesforce Integration - AI Summary

  Native Salesforce plugin with AI Summary integration enables quick installation and configuration within Lightning environment.

  Automatically generating and saving conversation summaries.

  <Card title="AI Summary" href="/ai-productivity/ai-summary">
    Learn about Salesforce integration.
  </Card>

  ## Sandbox for AI Compose

  Playground environment for administrators to preview and test AI Compose experience before integration.

  Simulating how agents interact with suggestion features.

  <Card title="AI Compose" href="/ai-productivity/ai-compose">
    Learn about AI Compose Sandbox.
  </Card>

  ## Amazon Connect Media Gateway - AI Transcribe

  AI Transcribe implementation pattern for Amazon Connect allowing Kinesis Video Streams audio to be easily sent to AI Transcribe.

  <Card title="Amazon Connect" href="/ai-productivity/ai-transcribe/amazon-connect">
    Learn about Amazon Connect integration.
  </Card>

  ## Sandbox for AI Transcribe

  Preview ASAPP's speech-to-text capabilities designed for real-time agent assistance without waiting for integration completion.

  <Card title="AI Transcribe Sandbox" href="/ai-productivity/ai-summary/sandbox">
    Learn about AI Transcribe Sandbox.
  </Card>
</Update>

<Update label="September 2023">
  ## Sandbox for AI Summary - AI Summary

  Testing environment in AI-Console for validating and experimenting with summary generation before deploying to production.

  Supporting both voice and messaging conversations.

  <Card title="AI Summary Sandbox" href="/ai-productivity/ai-summary/sandbox">
    Learn about the Sandbox.
  </Card>
</Update>

<Update label="May 2023">
  ## Twilio Media Gateway - AI Transcribe

  AI Transcribe implementation pattern for Twilio allowing Twilio Media Streams audio to be easily sent to AI Transcribe for simplified integration.

  <Card title="Twilio Integration" href="/ai-productivity/ai-transcribe/twilio">
    Learn about Twilio integration.
  </Card>
</Update>

<Update label="February 2023">
  ## Feedback for AI Summary

  Model retraining using agent feedback through the feedback endpoint.

  Using differences between automatically generated and final submissions to improve the model over time.

  <Card title="AI Summary Feedback" href="/apis/autosummary/provide-feedback">
    Learn about feedback features.
  </Card>
</Update>

<Update label="January 2023">
  ## Get Transcript API - AI Transcribe

  New endpoint retrieves the full set of messages for specified conversations.

  Providing complete transcripts on-demand instead of only real-time or in daily batches.

  <Card title="AI Transcribe API" href="/ai-productivity/ai-transcribe/direct-websocket#step-5-receive-transcriptions-from-autotranscribe">
    Learn about the Get Transcript API.
  </Card>
</Update>

# 2022

<Update label="December 2022">
  ## Tooling for AI Compose

  Configuration of global response lists in AI-Console with management through bulk CSV uploads or targeted UI edits.

  Enabling self-serve maintenance of response libraries.

  <Card title="AI Compose Tooling" href="/ai-productivity/ai-compose/ai-compose-tooling-guide">
    Learn about AI Compose tooling.
  </Card>

  ## Voice Desk Updates

  Multiple enhancements including Themeable Desk with Dark Mode, Automatic Summary, Transcript Redesign, Whisper, and Left Rail redesign with color temperature settings.

  <Card title="Agent Desk" href="/agent-desk/digital-agent-desk">
    Learn about Agent Desk features.
  </Card>
</Update>