Create or update a conversation
Creates a new conversation or updates an existing one based on the provided externalId.
Use this endpoint when:
- Starting a new conversation
- Updating conversation details (e.g., reassigning to a different agent)
If the externalId is not found, a new conversation will be created. Otherwise, the existing conversation will be updated.
Authorizations
Body
Conversation between an agent and a customer that requires a timestamp of creation
The identifier of the conversation.
Your unique identifier for a conversation.
Information about the agent participating in the conversation.
Information about the customer participating in the conversation.
Additional key-value pairs to store custom metadata about the conversation. Use this for filtering or categorization purposes.
The time when the conversation was created. Include the timezone, otherwise UTC will be assumed.
Response
Response for conversation
The identifier of the conversation.
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