Create a message analytic event

To improve the performance of ASAPP suggestions, provide information about the actions performed by the agent while composing a message by creating message-analytic-events.

These analytic events indicate which AutoCompose functionality was used or not. This information along with the conversation itself is used to optimize our models, resulting in better results for the agents.

We track the following types of message analytic events:

• suggestion-1-inserted: The agent selected the first of the suggestions from a Suggestion API response.
• suggestion-2-inserted: The agent selected the second of the suggestions from a Suggestion API response.
• suggestion-3-inserted: The agent selected the third of the suggestions from a Suggestion API response.
• phrase-completion-accepted: The agent selected the phraseCompletion from a Suggestion API response.
• spellcheck-applied: A correction provided in a SpellcheckCorrection API response was applied automatically.
• spellcheck-undone: A correction provided in a SpellcheckCorrection API response was undone by clicking the undo button.
• custom-response-drawer-inserted: The agent inserted one of their custom responses from the custom response drawer.
• custom-panel-inserted: The agent inserted a response from their custom response list in the custom response panel.
• global-panel-inserted: The agent inserted a response from the global response list in the global response panel.

Some of the event types have a corresponding event object to provide details.