Path Parameters
The identifier for a conversation.
Body
The parameters for getting suggestions for the next agent message.
A suggestions request with an optional message to add to the conversation
text the agent has already entered into the composer
Represents a single message within a conversation.
{
"text": "Hello, I would like to upgrade my internet plan to GOLD.",
"sender": { "role": "agent", "externalId": 123 },
"timestamp": "2021-11-23T12:13:14.555Z"
}
Response
Successfully fetched suggestions for the conversation
Suggestions for next agent message
ID for the suggestions that were returned (to be used in analytics events)
Response for messages
{ "id": "01BX5ZZKBKACTAV9WEVGEMMVS1" }
Completion of the phrase the agent is currently typing, to be displayed inline in the composer
Recommended message for the agent to autopilot send.