Audit Logs

All activities in AI Console are saved as events and are viewable in audit logs. These logs provide a detailed record of configuration changes made in AI-Console for AI Services and ASAPP Messaging.

These records are saved indefinitely, providing administrators with a comprehensive historical view of changes made to ASAPP services, including when they were made and by whom.

Administrators of your ASAPP organization can access audit logs.

Audit logs allow you to:

• See the most recent changes made to every resource.
• Investigate a particular historical change associated with a deployment.
• Review activity for a given user or product over the course of weeks or months.

To access Audit Logs:

1. Navigate to the AI-Console home page
2. Select Admin

The following list displays the resources being tracked:

• General
  • Links
  • Custom entities
• Virtual Agent
  • Flows
  • Intent routing
• AutoCompose
  • Global responses

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Audit Logs Entries

For each audit log record, the following fields are recorded:

Field	Description
Resource type	Type of resource modified.
Resource name	Name of the resource modified.
Event type	Type of event. Supported fields are create, deploy, undeploy, update, and delete.
Environment	Environment to which the resource was deployed to. Only applicable for deploy events.
User	Name of user who caused the event.
Timestamp	Time and date the event occurred, in UTC format.
Unique ID	(Optional) Unique identifier for the resource.

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Searching Audit Logs

Administrators can use the search bar to look for a specific resource name, or user.

To search your audit logs, navigate to the search bar on the top-right corner of the screen.

Additionally, you can filter the results of the audit logs by using the filter dropdown menus.

You can filter by the following fields:

• Resource type
• Event type
• User
• Date

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Exporting Audit Logs

Administrators can download the audit logs as a CSV file to store and review later. If you export the audit logs as a .csv file after filtering them using the search bar or filters, the downloaded file will also be filtered.

To download the audit logs as a .csv file:

1. Navigate to the Audit Logs section in AI Console.
2. Click on the download button, next to the search bar.

Data in audit logs will be recorded from the time the feature is enabled. Historical activity will not be displayed retroactively.