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All activities in AI Console are saved as events and are viewable in audit logs. These logs provide a detailed record of configuration changes made in AI-Console for AI Services and ASAPP Messaging. The system saves these records indefinitely, providing administrators with a comprehensive historical view of changes made to ASAPP services, including when they were made and by whom. Administrators of your ASAPP organization can access audit logs. Audit logs allow you to:
  • See the most recent changes made to every resource.
  • Investigate a particular historical change associated with a deployment.
  • Review activity for a given user or product over the course of weeks or months.
To access Audit Logs:
  1. Navigate to the AI-Console home page
  2. Select Admin
View of the audit logs landing page.
The following list displays the resources being tracked:
  • General
    • Links
    • Custom entities
  • Virtual Agent
    • Flows
    • Intent routing
  • AI Compose
    • Global responses
  • Conversation Recordings
    • Access Recording

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Audit Logs Entries

For each audit log record, the system records the following fields:

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Searching Audit Logs

Administrators can use the search bar to look for a specific resource name, or user. To search your audit logs, navigate to the search bar on the top-right corner of the screen.
The search functionality searches for exact matches with either the resource name, or the user that made the change.
Additionally, you can filter the results of the audit logs by using the filter dropdown menus. You can filter by the following fields:
  • Resource type
  • Event type
  • User
  • Date
You can additionally click on the “timestamp” column to re-order the results by ascending or descending dates:
Timestamp column highlighted on the Audit Logs main view.

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Exporting Audit Logs

Administrators can download the audit logs as a CSV file to store and review later. If you export the audit logs as a .csv file after filtering them using the search bar or filters, the downloaded file will also be filtered. To download the audit logs as a .csv file:
  1. Navigate to the Audit Logs section in AI Console.
  2. Click on the download button, next to the search bar.
The system will record data in audit logs from the time the feature is enabled. The system will not display historical activity retroactively.