Use ASAPP Messaging to connect your brand to customers via messaging channels.
ASAPP Messaging is an end-to-end AI-native® messaging platform designed for digital customer service. It enhances digital adoption, maintains customer satisfaction (CSAT), and increases contact center capacity efficiently.At its core, ASAPP Messaging uses an AI-Native design approach. AI is not just an added feature, but the foundation upon which the entire platform is built.ASAPP Messaging leverages advanced machine learning algorithms and generative AI to provide comprehensive support for digital customer service. This holistic approach benefits agents, leaders, and customers alike, offering a seamless and intelligent messaging experience across various channels.
ASAPP Messaging seamlessly integrates with your existing channels, creating a unified ecosystem for customer interactions and agent support. Here’s how it enhances the experience for all stakeholders:For your customers:
By seamlessly blending AI capabilities with human expertise, ASAPP Messaging elevates your customer service operations to new heights of efficiency and satisfaction.
To start using ASAPP Messaging, you need to choose the channels your users will engage with, and configure Agent Desk, Virtual Agent, and Insights Manager to meet your needs.