Messaging Platform

ASAPP Messaging is an end-to-end AI-native® messaging platform designed for digital customer service. It enhances digital adoption, maintains customer satisfaction (CSAT), and increases contact center capacity efficiently.

At its core, ASAPP Messaging uses an AI-Native design approach. AI is not just an added feature, but the foundation upon which the entire platform is built.

ASAPP Messaging leverages advanced machine learning algorithms and generative AI to provide comprehensive support for digital customer service. This holistic approach benefits agents, leaders, and customers alike, offering a seamless and intelligent messaging experience across various channels.

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Supported Channels

Messaging Platform supports multiple messaging channels, including:

• Android SDK
• Apple Messages for Business
• iOS SDK
• Xamarin SDK
• Voice
• Web SDK
• WhatsApp Business

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How it works

Messaging Platform seamlessly integrates with your existing channels, creating a unified ecosystem for customer interactions and agent support. Here’s how it enhances the experience for all stakeholders:

For your customers:

• Seamlessly connect with your preferred messaging channels for a consistent brand experience.
• Benefit from intelligent automation with Virtual Agent.

For your agents:

• Leverage the powerful Digital Agent Desk.
• Boost productivity with built-in AI-powered tools like AutoSummary and AutoCompose.

For your management team:

• Gain valuable insights with Insights Manager

By seamlessly blending AI capabilities with human expertise, Messaging Platform elevates your customer service operations to new heights of efficiency and satisfaction.

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Virtual Agent

Virtual Agent is our cutting-edge automation solution that enables:

• Intelligent intent recognition and seamless routing
• Automating common customer inquiries with natural language.
• Handling dynamic input and secure forms.
• Customizable workflows tailored to your brand’s unique requirements

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Digital Agent Desk

Digital Agent Desk is our AI-enhanced app empowering agents to deliver exceptional customer service via messaging:

• Send and receive messages across multiple channels.
• Manage concurrent conversations with intelligent prioritization.
• Access interaction history for context-aware support.
• Use AI tools like AutoCompose, Autopilot, and AutoSummary for faster Average Handle Time (AHT).
• Intuitive interface with integrated knowledge and customer info.

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Insights Manager

Insights Manager is our powerful analytics tool to optimize contact center operations:

• Identify and respond to customer trends in real-time
• Monitor contact center activity with intuitive dashboards
• Manage conversation volume and agent workload efficiently
• Gain insights through performance analysis and reporting
• Investigate customer interactions for quality and compliance

Insights Manager provides data-driven insights to improve your customer service operations.

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Implement Messaging Platform

To start using Messaging Platform, you need to choose the channels your users will engage with, and configure Agent Desk, Virtual Agent, and Insights Manager to meet your needs.