The Digital Agent Desk for chat is the main application where agents can communicate with customers. The agent can:

  • Send and receive messages across multiple channels.
  • Manage concurrent conversations with intelligent prioritization.
  • Access interaction history for context-aware support.
  • Use AI tools like AutoCompose, Autopilot, and AutoSummary for faster Average Handle Time (AHT).
  • Intuitive interface with integrated knowledge base and customer info.

AI tools

Digital Agent Desk capture agent conversations and actions to power Machine Learning (ML) models. These models power a number of AI tools that can be used to help agents deliver exceptional customer service.

Right-Hand Panel

The right-hand panel is the hub for all agent activity. It provides a range of tools like key customer information, conversation history, knowledge base, and more to help agents deliver fast, accurate, and exceptional customer service.

This data can be directly from ASAPP, or from your own CRM or other systems.

Next Steps

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