Queues and queue groups host channel-specific content. ASAPP supports three queue types:
Chat queues: includes all digital channels such as Apple Messages for Business, Web, SMS, iOS and Android.
Voice queues: includes all voice channels in one queue.
Queue groups: groups are made of aggregated queues of a single type. Each group contains either chat queues or voice queues. The number of queues in the queue group displays below the channel icon.