ASAPP provides secure access to your messaging application data through SFTP (Secure File Transfer Protocol). The data exported will need to be deduplicated before importing into your system.
If you’re retrieving data from ASAPP’s AI Services, use File Exporter instead.

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Download Data via SFTP

To download data from ASAPP via SFTP, you need to:
1

Generate a SSH key pair

You need to generate a SSH key pair and share the public key with ASAPP.
Share your <keyname>.pub file with your ASAPP team.
2

Connect to SFTP server

To connect to the SFTP server, you will need to use the following information:
  • Host: prod-data-sftp.asapp.com
  • Port: 22
  • Username: sftp{company name}
    If you are unsure what your company name is, please reach out to your ASAPP account team.
You should not use a password for SSH directly as you will be using the SSH key pair to authenticate.
If you have a passphrase on your SSH key, you will need to enter it when prompted.
3

Download data

Once connected, you can download or upload files. The folder structure and file names have a naming standard indicating the feed type and time of export, and other relevant information:
/FEED_NAME/version=VERSION_NUMBER/format=FORMAT_NAME/dt=DATE/hr=HOUR/mi=MINUTE/DATAFILE(S)
Path ElementDescription
FEED_NAMEThe name of the table, extract, feed, etc.
versionThe version of the feed at hand. Changes whenever the schema, meaning of a column, etc., changes in a way that could break existing integrations.
formatThe format of the exported data. Almost always, this will be JSON Lines.*
dtThe YYYY-MM-DD formatted date corresponding to the exported data.
hrThe hour of the day the data was exported.
miThe minute of the hour the data was exported.
DATAFILE(s)The filename or filenames of the exported feed partition.
It is possible to have duplicate entries within a given data feed for a given day. You need to remove duplicates before importing it.

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Verifying the Data Export is Complete

New Export files are continuously being generated depending on the feed and the export schedule. You can check the _SUCCESS file to verify that the export is complete.Upon completing the generating for a particular partition, ASAPP will create an EMPTY file named _SUCCESS to the same path as the export file or files. This _SUCCESS file acts as a flag indicating that the generation for the associated partition is complete. A _SUCCESS file will be written even if there is no available data selected for export for the partition at hand.Until the _SUCCESS file is created, ASAPP’s export is in progress and you should not import the associated data file. You should check for this file before downloading any data partition.

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General Data Formatting Notes

All ASAPP exports are formatted as follows:
  • Files are in JSON Lines format.
  • ASAPP export files are UTF-8 encoded.
  • Control characters are escaped.
  • Files are formatted with Unix-style line endings.

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Removing Duplicate Data

ASAPP continuously generates data, which means newer files may contain updated versions of previously exported records. To ensure you’re working with the most up-to-date information, you need to remove duplicate data by keeping only the latest version of each record and discarding older duplicates. To remove duplicates from the feeds, download the latest instance of a feed, and use the Unique Conditions as the “primary key” for that feed. Each table’s unique conditions are listed in the relevant feed schema.

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Example

In order to remove duplicates from the table convos_metrics, use this query: 
SELECT *
FROM
    (SELECT
    *,
    ROW_NUMBER() OVER (partition by {{ primary_key }} order by {{ logical_timestamp}} DESC, {{ insertion_timestamp }} DESC) as row_idx
    FROM convos_metrics
    )
WHERE row_idx = 1
We partition by the primary_key for that table and get the latest data using order by logical_timestampDESC in the subquery. Then we only select where row_idx = 1 to only pull the latest information we have for each issue_id.

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Schema Adjustments

We will occasionally extend the schema of an existing feed to add new columns. Your system should be able to handle these changes gracefully. We will communicate any changes to the schema via your ASAPP account team. You can also enable automated schema evolution detection and identify any changes using export_docs.yaml, which is generated each day and sent via the S3 feed. By incorporating this into the workflows, you can maintain a proactive stance, ensuring uninterrupted service and a smooth transition in the event of schema adjustments.

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Export Schema

We publish a schema for each feed. These schemas include the unique conditions for each table that you can use to remove duplicates from your data.
If you are retrieving data from Standalone Services, you need to use File Exporter.