> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Agent Desk Overview

<table class="informaltable frame-void rules-rows">
  <thead>
    <tr>
      <th class="th"><p>Feature Name</p></th>
      <th class="th"><p>Feature Release Details</p></th>
      <th class="th"><p>Additional Relevant Information (if available)</p></th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td class="td"><p>Multichat View</p></td>

      <td class="td">
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Multichat%20View.pdf" rel="noopener" target="_blank">Multichat View in Desk</a></p>
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Chat%20Panel%20&%20Right%20Rail%20Header%20Updates%20-%20Focus%20view.pdf" rel="noopener" target="_blank">Focus View Updates</a></p>
      </td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Agent Performance Stats</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Agent%20Performance%20Stats%20in%20Desk%20.pdf" rel="noopener" target="_blank">Agent Performance Stats in Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Automatic Chat Finalization</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Auto-ending%20customer%20ended%20chats.pdf" rel="noopener" target="_blank">Automatic Chat Finalization</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>High Confidence Suggestions</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Auto-Suggest%20Enhancement_%20High%20Confidence%20Suggestions.pdf" rel="noopener" target="_blank">Auto-Suggest Enhancements</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Avert Concurrent Voice & Digital Interactions</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Avert%20Concurrent%20Voice%20&%20Digital%20Interactions.pdf" rel="noopener" target="_blank">Avert Concurrent Voice & Digital Interactions</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Customer History - New Historical Transcript View</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Customer%20History%20-%20New%20Transcript%20View.pdf" rel="noopener" target="_blank">New Transcript View</a></p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/digital-agent-desk/agent-desk-navigation#3-conversation" title="3. Conversation">Conversation History</a></p></td>
    </tr>

    <tr>
      <td class="td"><p>Knowledge Base Favorite Folders</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Knowledge%20Base%20Favorite%20Folders.pdf" rel="noopener" target="_blank">Knowledge Base Favorite Folders</a></p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/digital-agent-desk/knowledge-base" title="Knowledge Base">Integrations: Knowledge Base</a></p></td>
    </tr>

    <tr>
      <td class="td"><p>Auto-Suggest Response Library</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Global%20&%20Custom%20Response%20Library%20Redesign%20(1).pdf" rel="noopener" target="_blank">Auto-Suggest Response Library in the Right Rail</a></p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/digital-agent-desk/agent-desk-navigation#c-composer" title="C. Composer">AutoSuggest Feature</a></p></td>
    </tr>

    <tr>
      <td class="td"><p>Desk Redesign: Left Rail, Card, & Color Temperature Setting</p></td>

      <td class="td">
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20(Digital)%20Left%20Rail%20&%20Chat%20Card%20Redesign.pdf" rel="noopener" target="_blank">Left Rail & Card Redesign</a></p>
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20Color%20Temperature%20Setting.pdf" rel="noopener" target="_blank">Color Temperature Setting</a></p>
      </td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Knowledge Base Search Enhancement</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Knowledge%20Base%20Search%20Enhancement.pdf" rel="noopener" target="_blank">KB Search Enhancement</a></p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/digital-agent-desk/knowledge-base" title="Knowledge Base">Integrations: Knowledge Base</a></p></td>
    </tr>

    <tr>
      <td class="td"><p>Knowledge Base Navigation Redesign</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Knowledge%20Base%20Navigation%20Redesign.pdf" rel="noopener" target="_blank">KB Navigation Redesign</a></p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/digital-agent-desk/knowledge-base" title="Knowledge Base">Integrations: Knowledge Base</a></p></td>
    </tr>

    <tr>
      <td class="td"><p>Chat Log / Transcript & Composer View Redesign</p></td>

      <td class="td">
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/Agent%20Desk%20(Digital)%20Chat%20Log%20Redesign%20-%20Updated.pdf" rel="noopener" target="_blank">Digital Desk Chat Log Redesign</a></p>
        <p><a class="link" href="https://docs-sdk.asapp.com/product_features/Agent%20Desk%20(Digital)%20Composer%20View%20Redesign.pdf" rel="noopener" target="_blank">Digital Desk Composer View Redesign</a></p>
      </td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Auto-Pilot Forms</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Auto-Pilot%20Forms.pdf" rel="noopener" target="_blank">Auto-Pilot Forms</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Small Breakpoints</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/Small%20Breakpoints%20One-Pager.pdf" rel="noopener" target="_blank">Small Breakpoints</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Auto-Pilot Greetings</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Auto-Pilot%20Greetings.pdf" rel="noopener" target="_blank">Auto-Pilot Greetings</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Automatic Summary</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Automatic%20Summary.pdf" rel="noopener" target="_blank">Automatic Summary</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>KB Quick Access Recommendations</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Knowledge%20Base%20Quick%20Access%20Recommendations.pdf" rel="noopener" target="_blank">KB Quick Access Recommendations</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>New Feature Announcements</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20New%20Feature%20Announcements.pdf" rel="noopener" target="_blank">New Feature Announcements</a></p></td>
      <td class="td"><p>See new features in Desk</p></td>
    </tr>

    <tr>
      <td class="td"><p>Themeable Desk</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Agent%20Desk%20-%20Themeable%20Desk.pdf" rel="noopener" target="_blank">Themeable Desk</a></p></td>
      <td class="td"><p>Includes Dark Mode</p></td>
    </tr>

    <tr>
      <td class="td"><p>AI Summary Data for Agent Desk</p></td>
      <td class="td"><p><a class="link linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/autosummary-data-for-agent-desk" title="AI Summary Data for Agent Desk">AI Summary Data for Agent Desk</a></p></td>
      <td class="td"><p>New S3 data field for implementations with AI Summary enabled</p></td>
    </tr>

    <tr>
      <td class="td"><p>Disable Transfer to Same Queue in Agent Desk</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/disable-transfer-to-same-queue-in-agent-desk" title="Disable Transfer to Same Queue in Agent Desk">Disable Transfer to Same Queue in Agent Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Transfer to a Paused Queue in Agent Desk</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/transfer-to-paused-queues-in-agent-desk" title="Transfer to Paused Queues in Agent Desk">Transfer to Paused Queues in Agent Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Default Status for Agents in Voice and Agent Desk</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/default-agent-status-in-desk" title="Default Agent Status in Desk">Default Agent Status in Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Data Insert in Agent Responses</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20Data%20Insert%20in%20Agent%20Responses.pdf" rel="noopener" target="_blank">Data Insert in Agent Responses</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Customer History Context</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/customer-history-context-for-agent-desk" title="Customer History Context for Agent Desk">Customer History Context for Agent Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Auto-Pilot Endings</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/auto-pilot-endings-for-agent-desk" title="Auto-Pilot Endings for Agent Desk">Auto-Pilot Endings for Agent Desk</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Adding a New Field last\_dispositioned\_ts to rep\_activity</p></td>
      <td class="td"><p><a class="link" href="https://docs-sdk.asapp.com/product_features/ASAPP%20-%20AgentDesk-%20Adding%20a%20new%20field%20last_dispositioned_ts%20to%20rep_activity.pdf" rel="noopener" target="_blank">Adding a new field last\_dispositioned\_ts to rep\_activity</a></p></td>

      <td class="td" />
    </tr>

    <tr>
      <td class="td"><p>Send attachments</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/send-attachments" title="Send Attachments">Send Attachments</a></p></td>
      <td class="td"><p> </p></td>
    </tr>

    <tr>
      <td class="td"><p>Chat Takeover</p></td>
      <td class="td"><p><a class="xref linktype-component" href="/agent-desk/feature-releases/digital-agent-desk/chat-takeover" title="Chat Takeover">Chat Takeover</a></p></td>

      <td class="td" />
    </tr>
  </tbody>
</table>

Learn more about the Agent Desk (Digital) and its features [here](/agent-desk/digital-agent-desk "Digital Agent Desk").