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Feature Release

This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.

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Overview

End customers can send pdf attachments to agents in order to provide more information about their case

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Use and Impact

Agents might need to receive PDFs and images in order to complete or service an issue related to a customer chat. Such as a fraud case as they need proof of the transaction.
Receiving PDFsReceiving Images

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How it Works

Agents can see the attachment component in a chat with a customer. Agents can view images in a separate modal and can download and view a PDF.
Supported file types
  • JPEG
  • JPG
  • PNG
  • PDF
The capability is currently supported on:
  • Apple Messaged for Business
Maximum size is 10MB for images and 20MB for PDFs.