Learn how to use the AutoCompose tooling UI
Field | Description | Required |
---|---|---|
Text | The text field contains the response that can be suggested to an agent. Optionally, the text can include metadata inserts to dynamically embed information into a response. | Yes |
Title | Used to provide short descriptors for responses. If a title is specified, when a response is suggested to an agent it will display its title. | No |
Metadata filters | Used to determine when a response can appear as a suggestion. Allows responses to be filtered to specific agents based on one or more conditions (e.g. filtering responses to specific queues). | No |
Folder path | Used to organize responses into folder hierarchies. Agents can access and navigate these folders to discover relevant responses. | No |
“Hello, my name is {rep_name}. How may I assist you today?”To learn more about which metadata inserts are available to use within responses, see Metadata. Folder path Responses can be organized within a folder structure. This field can contain a single folder name, or a series of nested folders. If using nested folders, each folder should be separated by the ”>” character (e.g. “PARENT FOLDER > CHILD FOLDER”). Title The title field enables short descriptions for responses. Titles do not need to be unique. Metadata filters Metadata filters can be added by specifying conditions using the metadata filter key and metadata filter value columns. Key: The metadata filter key contains the field on which to condition the response. For example, if we want to filter a response to a specific queue, the metadata key should be “queue_name”. Value: The metadata filter value specifies for which values of the metadata key the response will be valid. A single metadata filter key can have multiple values, which should be written as a comma-separated list. For example, if the response should be available to the “general” and “escalation” queues, then the metadata filter value should be “general, escalation”. A response can contain multiple conditions. To define multiple conditions, separate each with a new line; use shift+enter in Windows or option+enter in Mac to enter a new line in the same cell.