Feature | Description |
---|---|
Autosuggest | Provides up to three suggestions that appear in a suggestion drawer above the typing field before the agent begins typing |
Autocomplete | Provides up to three suggestions that appear in a suggestion drawer above the typing field after the agent begins typing |
Phrase autocomplete | Provides in-line phrase suggestions that appear while an agent is typing |
Response quicksearch | Allows in-line search of global and custom responses |
Fluency correction | Applies automatic grammar corrections that an agent can undo |
Profanity blocking | Prevents an agent from sending a message containing profanity to the customer |
Custom response list | Enables management of an individual agent’s custom responses in a simple library interface |
Global response list | Enables management of global responses in a simple tooling interface |
Component | Description |
---|---|
Autosuggest model | LLM Retrained by ASAPP with agent usage data |
Data Storage | A storage for historical conversations, global response lists and agent historical feature usage that are used for weekly retraining |
Conversation API* | An API for creating and updating conversations and conversation data |