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in the empty composer, agents can also browse their custom response library by using either the message text or title of the custom response as a search term.
Option | Description | Requirements |
---|---|---|
Model-generated | Fully-custom global response list that extracts relevant terminology and sentences from real conversations | 200,000 historical transcripts to enable prior to implementation |
Option | Description | Requirements |
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Global Response List with filter attributes | Global responses are labeled with optional attributes for skills for which they are exclusively appropriate. | Review and labeling of specific responses |