Generate conversation summaries with Free text summary
Agent: Hello, thank you for contacting XYZ Insurance. How can I assist you today?Each word in a paragraph summary is selected uniquely for a given conversation transcript, rather than using predefined tags. The paragraph incorporates language used by the customer and agent in order to create a faithful representation of what was discussed in the conversation.
Customer: Hi, I want to check the status of my payout for my claim.
Agent: Sure, can you please provide me with the claim number?
Customer: It’s H123456789.
Agent: Thank you. Could you also provide the last 4 digits of your account number?
Customer: 6789
Agent: Let me check the details for you. One moment, please.
Agent: I see that your claim was approved on June 10, 2024, for $5000. The payout has been processed.
Customer: Great! When will I receive the money?
Agent: The payout will be credited to your account within 3-5 business days.
Customer: Perfect, thank you so much for your help.
Agent: You’re welcome! Is there anything else I can assist you with?
Customer: No, that’s all. Have a nice day.
Agent: You too. Goodbye!
The customer inquired about the status of a payout for an approved claim. The agent confirmed that the claim was approved and the payout has been processed and will be credited within 3-5 business days.For conversations that involve transfers or multiple agents, AutoSummary can generate summaries for both the entire multi-leg conversation and specific legs.
conversation
. Provide your Ids for the conversation and customer.
/messages/batch
endpoint to add the whole example conversation.
The customer inquired about the status of a payout for an approved claim. The agent confirmed that the claim was approved on June 10, 2024, for $5,000, and the payout has been processed and will be credited within 3-5 business days.