AutoSummary Sandbox

The AutoSummary Sandbox is a testing environment accessible through AI-Console that allows administrators and developers to:

• Generate and visualize free-text summaries and structured data
• Test summary generation on voice and messaging conversations
• Validate summary outputs before deploying to production
• Simulate conversations or upload existing transcripts

​

Creating Test Conversations

The AutoSummary Sandbox supports two methods for testing summary generation:

Simulate Conversations

• Create new conversations by switching between customer and agent roles
• Test voice conversations using real-time transcription via AutoTranscribe
• Validate summary generation on different conversation types and scenarios

Upload Transcripts

• Load existing conversation transcripts
• Test summary generation on historical conversations
• Validate model performance on real customer interactions

​

Available Summary Types

The Sandbox generates summaries based on your environment’s configuration:

​

Using the Sandbox

Depending on the type of conversation you want to test, you can use one of the following methods:

​

Generating Summaries

1. Create or upload a conversation using one of the methods above
2. Click “Generate Summary” to process the conversation
3. View the generated free-text summary and any enabled structured data
4. Use the conversation ID to retrieve summaries via API if needed