Generate intents from your conversations
Agent: Hello, thank you for contacting XYZ Insurance. How can I assist you today?AutoSummary analyzes the conversation, focusing primarily on the initial exchanges, to determine the customer’s main reason for contact. This is represented by the
Customer: Hi, I want to check the status of my payout for my claim.
Agent: Sure, can you please provide me with the claim number?
Customer: It’s H123456789.
Agent: Thank you. Could you also provide the last 4 digits of your account number?
Customer: 6789
Agent: Let me check the details for you. One moment, please.
Agent: I see that your claim was approved on June 10, 2024, for $5000. The payout has been processed.
Customer: Great! When will I receive the money? /autosummary/getting-started#salesforce-plugin Agent: The payout will be credited to your account within 3-5 business days.
Customer: Perfect, thank you so much for your help.
Agent: You’re welcome! Is there anything else I can assist you with?
Customer: No, that’s all. Have a nice day.
Agent: You too. Goodbye!
name
of the intent and the code
, a machine readable identifier for that intent.
In this case, the intent might be identified as:
conversation
, provide your IDs for the conversation and customer.