Learn how to get started with AutoSummary
API (Real Time)
Salesforce plugin
conversation
.messages
to the conversation
.conversation
. Provide your Ids for the conversation and customer.id
of the conversation.message
on the conversation
. This may either be the chat messages in digital channels, or the audio transcript from your transcription service.You have the choice to add a single message for each turn of the conversation, or can upload a batch of messages a conversation.