Learn more about the use of AutoTranscribe and its features
Option | Description | Requirements |
Baseline | ASAPP’s general-purpose transcription capability, trained with no audio from relevant historical calls | none |
Customized | A custom-trained transcription model to incorporate domain-specific terminology likely to be encountered during implementation | For English custom models, a minimum 100 hours of representative historical call audio between customers and agents For Spanish custom models, a minimum of 200 hours. |
.WAV
media files with speaker-separated channels.Recordings for training and real-time streams should have both the same sample rate (8000 samples/sec) and audio encoding (16-bit PCM).