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Live conversations are completely uninhibited and as such, customers may mistakenly communicate sensitive information (e.g. credit card number, SSN, etc.) in a manner that increases risk. In order to mitigate this risk, ASAPP performs redaction logic that you can customize for your business’s needs. You also have the ability to add your own custom redaction rules using regular expressions. Reach out to your ASAPP account team to learn more.

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Custom Regex Redaction Rules

In AI-Console, you can view existing custom, regex based redaction rules and add new ones for your organization. Adding rules match specific patterns by using regular expressions. You can deploy these new rules to testing environments and to production. Custom redaction rules live in the Core Resources section of AI-Console.
  • The system displays custom redaction rules as an ordered list of rules with names.
  • Each individual rule will display the underlying regex.
To add a custom rule:
  1. Click Add new
  2. Create a unique Regex Name
  3. Add the regex for the particular rule
  4. Test your regex rule to ensure it works as expected
  5. Add the regex to sandbox
Once you add a rule to the sandbox environment, test it in your lower environment to ensure it’s behaving as expected.