AutoTranscribe
Transcribe your audio with best in class accuracy
ASAPP AutoTranscribe converts speech to text in real-time for live call audio streams and audio recordings.
Use AutoTranscribe for voice interactions between contact center agents and their customers, in support of a broad range of use cases including real-time guidance, topical analysis, coaching, and quality management
ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization. To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy.
How it Works
ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization.
To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy
AutoTranscribe was also designed to be fast enough to show an agent what was said immediately after every utterance.
AutoTranscribe can be implemented in three main integration patterns:
- WebSocket API: All audio streaming, call signaling, and returned transcripts use a WebSocket API, preceded by an authentication mechanism using a REST API.
- IPREC Media Gateway: Audio streaming sent to ASAPP media gateway and call signaling sent via a dedicated API; transcripts are returned either in real-time or post call.
- Third Party CCaaS: Audio is sent to ASAPP media gateway by a third party contact center as a service (CCaaS) vendor and call signaling sent via API; transcripts are returned either in real-time or post call.
AutoTranscribe Product Guide
Get Started
To get started with AutoTranscribe, you need to:
- Follow the Developer Quickstart to get your API Credentials
- Choose the integration that best fits your use case:
Platform Connectors
Media Gateway: SIPRec
Media Gateway: Twilio
Media Gateway: Amazon Connect
Media Gateway: Genesys
Direct Integration
Direct WebSocket
Self-Hosted
AutoTranscribe and AutoSummary Self-hosted
Next Steps
Was this page helpful?