ASAPP AutoTranscribe converts speech to text in real-time for live call audio streams and audio recordings.

Use AutoTranscribe for voice interactions between contact center agents and their customers, in support of a broad range of use cases including real-time guidance, topical analysis, coaching, and quality management

ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization. To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy.

How it Works

ASAPP’s AutoTranscribe service is powered by a speech recognition model that transforms spoken form to written forms in real-time, along with punctuation and capitalization.

To optimize performance, the model can be customized to support domain-specific needs by training on historical call audio and adding custom vocabulary to further boost recognition accuracy

AutoTranscribe was also designed to be fast enough to show an agent what was said immediately after every utterance.

AutoTranscribe can be implemented in three main integration patterns:

  1. WebSocket API: All audio streaming, call signaling, and returned transcripts use a WebSocket API, preceded by an authentication mechanism using a REST API.
  2. IPREC Media Gateway: Audio streaming sent to ASAPP media gateway and call signaling sent via a dedicated API; transcripts are returned either in real-time or post call.
  3. Third Party CCaaS: Audio is sent to ASAPP media gateway by a third party contact center as a service (CCaaS) vendor and call signaling sent via API; transcripts are returned either in real-time or post call.

AutoTranscribe Product Guide

Learn more about AutoTranscribe in the Product Guide

Get Started

To get started with AutoTranscribe, you need to:

  1. Follow the Developer Quickstart to get your API Credentials
  2. Choose the integration that best fits your use case:

Platform Connectors

Direct Integration

Direct WebSocket

Use a websocket to send audio directly to AutoTranscribe and receive the transcriptions

Self-Hosted

AutoTranscribe and AutoSummary Self-hosted

See how you can self-host AutoTranscribe and AutoSummary in your Customer Experience Solution

Next Steps