Changelog
Reporting Updates
New updates and improvements for the Conversation Explorer and Reporting
2024 - Adding a New Field last_dispositioned_ts to rep_activity
Adding a New Field last_dispositioned_ts to rep_activity
Adding a New Field last_dispositioned_ts to rep_activity Feature Release
2024 - Added single_intent to conversation state export
Added single_intent to conversation state export
Relevant Products: AutoSummaryAdded single_intent to conversation state export Feature Release
2024 - Deprecation of company_id
Deprecation of company_id
Deprecation of company_id Feature Release
2024 - Allow-list for known good fields to CustomerJourney Feed
Adding an allow-list for known good fields to output from CustomerJourney Feed
Adding an allow-list for known good fields to output from CustomerJourney Feed Feature Release
2024 - Ingest entry_type dimension via a customer facing feed
Ingest entry_type dimension via a customer facing feed
Ingest entry_type dimension via a customer facing feed Feature Release
2023 - Free-Text and Feedback Feeds for AutoSummary
Free-Text and Feedback Feeds for AutoSummary
ASAPP introduces two feeds to retrieve data for free-text summaries generated by AutoSummary and edited versions of summaries submitted by agents as feedback.These two feeds enable administrators to retrieve AutoSummary data using the File Exporter API:- Free-text feed: Retrieves data from free-text summaries generated by AutoSummary.
- This feed has one record per free-text summary produced and can have multiple summaries per conversation.
- Schema: autosummary_free_text
- Feedback feed: Retrieves data from feedback summaries submitted by the agents.
- This feed contains the text of the feedback submitted by the agent.
- Developers can join this feed to the AutoSummary free-text feed using the summary ID.
- Schema: autosummary_feedback
How it works video
How it works video
Watch the following video walkthrough to learn about the Free-Text and Feedback feeds:
2023 - New field rep_unassignment_ts added to rep_activity export
New field rep_unassignment_ts added to rep_activity export
New field rep_unassignment_ts added to rep_activity export Feature Release
2023 - AutoPilot Ending Metrics to Dashboards and Feeds