As your GenerativeAgent helps your customers, you can bring human judgment into the AI-driven conversation with a Human in the Loop Agent (HILA). Your Human in the Loop Agents provide guidance and explicit approvals to the GenerativeAgent in realtime.
Some conversations require a human to fully step in for the best customer experience, our Agent Desk platform allows you to natively hand off the conversation to a live agent, while still being in the ASAPP CXP.
You can hand off conversations to agent desk platforms separate from Agent Desk.
AI Productivity
As part of the ASAPP CXP, you can use the following AI tools to enhance your customer service operations:
