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As your GenerativeAgent helps your customers, you can bring human judgment into AI-driven conversations with a Human in the Loop Agent (HILA). Your Human in the Loop Agents provide guidance and explicit approvals to GenerativeAgent in real-time. Some conversations require humans to fully step in for the best customer experience. Our Agent Desk platform allows you to natively hand off conversations to live agents while remaining in the ASAPP CXP.
You can hand off conversations to Agent Desk platforms separate from Agent Desk.

Human in the Loop Agent

Learn how to bring human judgment into the AI-driven conversation with a Human in the Loop Agent (HILA).

Agent Desk

Learn how to use the Agent Desk to directly support customers.

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AI Productivity

As part of the ASAPP CXP, you can use the following AI tools to enhance your customer service operations:

AI Summary

Generate conversation summaries and insights with AI Summary

AI Compose

Streamline agent response rates with AI Compose

AI Transcription

Transcribe voice interactions with AI Transcription