Web Features

This section describes various features that are unique to the ASAPP Web SDK:

• Triggers
• Deeplinks

In addition, please see Chat Instead.

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Triggers

A Trigger is an ASAPP feature that allows you to specify which pages display the ASAPP Chat UI. You may choose to show the ASAPP Chat UI on all pages where the ASAPP Chat SDK is embedded and loaded, or on just a subset of those pages.

Once you’ve embedded and loaded the Chat SDK on your web pages, ASAPP will determine whether or not to display the Chat UI on the user’s current URL.

URLs that are enabled for displaying the UI are configured by a feature known as Triggers.

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Creating a Trigger

1. Visit the Admin > Triggers section of your Admin Desk.
2. Click the Add + button from the Triggers settings page.
3. In the URL Link field, enter the URL for the page where you would like to display the ASAPP Chat UI. (See the Types of Triggers section below for some example values.)
4. Click Next >.
5. Give the Trigger a display name. (Display names are used only on the Triggers settings page to help you organize and manage your triggers.)
6. Click Save.
7. You should now see the new entry on your Trigger settings page.
8. Visit the newly configured page on your site to double-check that the ASAPP Chat UI is loading or hiding as you expect.

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Types of Triggers

You may finely control the display of the ASAPP Chat UI on your site by adding as many Triggers as you like.

Triggers can be defined in two different ways: as Wildcard and as Single-Page Triggers.

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Wildcard Triggers

You can use the wildcard character in the URL Link field of a Trigger to enable the display of the Chat SDK pages that follow a URL pattern.

The asterisk (i.e., /* is the wildcard character you use when defining a Trigger. When you use an asterisk in the URL Link of your Trigger definition, that character will match any sequence of one or more characters.

To set a wildcard for your entire domain, enter a URL Link value for your domain name, followed by /* (e.g., example.com/* ). This will enable the display of the ASAPP Chat UI on all pages of your site.

To enable the ASAPP Chat UI to appear on a more limited set of pages, enter a URL Link value that includes the appropriate sub-route path, followed by the /* wildcard (e.g., example.com/settings/*).

This will cause the Chat UI to display on any pages that start with the URL and sub-route example.com/settings/, such as example.com/settings/profile and example.com/settings/payment.

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Single-Page Triggers

If you want the ASAPP Chat UI to display on only a few specific pages, you can create a separate Trigger for each of those pages, one at a time, by entering the exact URL for the page you wish to enable in the URL Link field of the Trigger definition.

For example, entering example.com/customer-support/shipping.html in the URL Link field of your Trigger definition will enable the ASAPP Chat UI to display on that single page.

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Deeplinks

A feature that defines how the SDK opens hyperlinks when a user clicks a link to another document. In the ASAPP Web SDK, we use the browser’s window.location.origin API to determine whether the link should open in the same window or a new window.

In order for a link to open in the same window as the user’s current SDK window, the window.location.origin must return a matching protocol and hostname.

A link opens in a new window if there is any difference between the current page and the destination page origin. When a user clicks a link from https://www.example.com to https://subdomain.example.com , the SDK opens the destination page in a new window due to hostname variation.

A link from https://example.com to http://example.com also opens a new window due to a mismatched protocol. When a link opens a new window, the user’s SDK window remains open.