https://something-demo01.test.asapp.com/api/noauth/ShouldDisplayWebChat?ASAPP-ClientType=web-sdk&ASAPP-ClientVersion=4.0.1-uat\
: something-demo01.test.asapp.comShouldDisplayWebChat
via the Chrome Developer Tool Network tab. A successful API call response should contain a DisplayCustomerSupport
field with a value of true
. If this value is false
for a page that should display chat, please reach out to the ASAPP Support Team. Superusers can access the Triggers section of ASAPP Admin. This will enable them to determine if the URL visited is set to display chat.
To troubleshoot:
ShouldDisplayWebChat
and look for a true
response for DisplayCustomerSupport
.GetOfferedMessageUnauthed
and open the tree as follows: