Add via API

The Knowledge Base Article Submission API offers an alternative to manual creation of article snippets and URL imports. This is especially beneficial for large data sources that are not easily scraped, such as internal knowledge bases or articles within a Content Management System.

All content imported via API follow the Imported Articles review process.

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Before you Begin

Before using the Knowledge Base Article Submission API, you need to:

• Get your API Key Id and Secret
• Ensure your API key has been configured to access Knowledge Base APIs. Reach out to your ASAPP team if you need access enabled.

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Step 1: Create a submission

To import an article via API, you need to create a submission. A submission is the attempt to import an article. It will still need to be reviewed and published like any other imported article.

To create a submission, you need to specify:

• title: The title of the article
• content: The content of the article

As an example, here’s a request to create a submission for an article including additional values such as url and metadata:

curl --request POST \
  --url https://api.sandbox.asapp.com/knowledge-base/v1/submissions \
  --header 'Content-Type: application/json' \
  --header 'asapp-api-id: <api-key>' \
  --header 'asapp-api-secret: <api-key>' \
  --data '{
  "title": "5G Data Plan",
  "content": "Our 5G data plans offer lightning-fast speeds and generous data allowances. The Basic 5G plan includes 50GB of data per month, while our Unlimited 5G plan offers truly unlimited data with no speed caps. Both plans include unlimited calls and texts within the country. International roaming can be added for an additional fee.",
  "url": "https://example.com/5g-data-plans",
  "metadata": [
    {
      "key": "department",
      "value": "Customer experience"
    }
  ],
  "queryExamples": [
    "What 5G plans do you offer?",
    "Is there an unlimited 5G plan?"
  ],
  "additionalInstructions": [
    {
      "clarificationInstruction": "Emphasize that 5G coverage may vary by location",
      "exampleResponse": "Our 5G plans offer great speeds and data allowances, but please note that 5G coverage may vary depending on your location. You can check coverage in your area on our website."
    }
  ]
}'

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Step 2: Article Processing

The Article Submission API submits the article that will still need to be reviewed and published like any other imported article.

You can check the status of the submission by calling the Get a Submission API.

The response will include the id of the submission and the status of the submission.

{
  "id": "fddd060c-22d7-4aed-acae-8f8dcc093a88",
  "articleId": "8f8dcc09-22d7-4aed-acae-fddd060c3a88",
  "submittedAt": "2024-12-12T00:00:00",
  "title": "5G Data Plan",
  "content": "Our 5G data plans offer lightning-fast speeds and generous data allowances...",
  "status": "PENDING_REVIEW"
}

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Step 3: Publication and Updates

Once the submission is approved, the article will be published and become available in the Knowledge Base. The status of the submission will be updated to ACCEPTED and you will see it within the ASAPP AI-Console UI.

You can also update the article after it has been published by creating another submission with the same articleId.

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Troubleshooting

Common API response codes and their solutions:

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Next Steps