Use GenerativeAgent to resolve customer issues safely and accurately with AI-powered conversations.
GenerativeAgent is an advanced AI conversational bot that revolutionizes customer support. By leveraging Large Language Models (LLM), it is capable of:
Nuanced handling of complex support issues
Real-time access to the knowledge base and APIs
Safe and accurate issue resolution
Seamless integration with existing chat and voice channels
Deploy GenerativeAgent to automate your front-line support, giving you control over which interactions are handled automatically and which are routed to your existing support channels.
Accessing relevant information from the knowledge base
Interacting with back-end systems through APIs
Generating human-like responses to resolve issues
Unlike traditional bots with predefined flows, GenerativeAgent uses natural language processing to understand and respond to a wide range of customer queries and issues.
For a more detailed explanation of GenerativeAgent’s functionality, implementation process, and configuration options, visit our How GenerativeAgent Works page.
GenerativeAgent has been developed with a safety-first approach.ASAPP ensures GenerativeAgent’s accuracy and quality with rigorous testing and continuous updates, preventing hallucinations through advanced validation. Our team has incorporated Safety Layers that provide benefits such as reliability and response trust.Our safety standards include: