New updates and improvements for ASAPP Messaging - Digital Agent Desk
Receiving PDFs | Receiving Images |
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How It Works
Customer Response Type | Action |
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A. Customer confirms they don’t need more help | Closing Message is queued and sends after its countdown is complete; the chat issue ends. The agent can also choose to end the conversation before the countdown completes. ![]() |
B. Customer confirms they need more help | The Auto-Pilot Endings flow is canceled; the conversation continues as normal. A “new message” signal is sent to the agent to inform him that the customer returned the interaction. ![]() |
C. Unresponsive customer | A Check-in Message is sent and another timer begins. If the customer remains unresponsive, the Closing Message is sent and the chat issue ends. If the customer responds with any message, the Auto-Pilot Endings flow is canceled and the conversation continues as normal. |
How It Works
How It Works
How It Works
How It Works