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GenerativeAgent integration involves two main components that work together to create a complete conversational AI solution:

Voice Channel Integration

Connect your voice channels to GenerativeAgent to enable real-time conversations with end users.

Backend System Connections

Connect your APIs and backend systems to GenerativeAgent so it can perform actions and access data on behalf of users.

Web SDK

Add GenerativeAgent chat to your website with a customizable SDK that works alongside your existing chat systems.

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Channel Integration Methods

Channel integration is how conversation data is sent back and forth between the end user and GenerativeAgent. Connect your existing voice platform to enable real-time conversations.

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Call Transfers

Transfer calls to GenerativeAgent while maintaining control over the call flow. Transferring with SIP or PSTN works with virtually any voice platform.

SIP Transfers

Transfer calls using SIP protocol with API-based or SIP headers approaches.

Transfer over PSTN

Transfer calls using temporary phone numbers for maximum platform compatibility.

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Connectors

We support out-of-the-box connectors to enable GenerativeAgent on contact center platforms:

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Platform-Specific Voice Integration

Integration guides for popular voice platforms:

Amazon Connect

Step-by-step guide for integrating using AWS components.

Genesys Audiohook

One-click installation and configuration for Genesys Cloud.

Twilio Voice

Step-by-step guide for integrating using Twilio Media Streams.
Don’t see your platform? Let us know what platform you’d like us to build an integration for.

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Web SDK

For web-based chat integrations, we provide a ready-to-use SDK:

ASAPP SDK (Web)

Quickly integrate GenerativeAgent chat into your website with our customizable web SDK. Works alongside existing chat systems like Salesforce Chat or Zendesk.

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Direct API

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Direct Voice Integration

Send conversation transcript directly to GenerativeAgent:

Direct API Integration

Send conversation transcript directly to GenerativeAgent using your own ASR or voice processing.

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Backend System Integrations

GenerativeAgent needs to interact with your business systems, but exposing APIs directly to LLMs often fail. Most APIs are designed for human developers who can:
  • read documentation
  • experiment with trial and error
  • get human support in order to get an API working.
LLMs don’t have the same luxury, and instead make a single API request for a given action, only relying on its current context. In order to have an LLM successfully call an API, we need to provide simple and focused actions instead of complex, inconsistent interfaces. Our API Connection tooling enables you to define the specific interface to GenerativeAgent while using tooling to map it to the more complex underlying API.

API Connections

Perform single, JSON API requests.Works for most modern APIs and SaaS platforms like Salesforce, HubSpot, and Zendesk.

Custom Code Connections

Concatenate multiple API calls as one actionAPI formats such as HTTP Form Posts and SOAPComplex business workflows

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Integration Flow

1

Set Up Voice Channel Integration

Connect your voice platform using Call Transfer over PSTN, platform-specific voice integration, or direct voice integration.
2

Configure Backend Connections

Create API connections or custom code integrations for your business systems.
3

Deploy and Test

Test the complete integration flow end-to-end.
4

Go Live

Deploy to production and monitor performance.

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Next Steps

Call Transfer over PSTN

Learn how to connect your voice platform using Call Transfer over PSTN.

Connect your APIs

Set up API connections and functions for your business systems.

Building a GenerativeAgent

Learn how GenerativeAgent works and the key components you’ll configure.

Go Live

Deploy your integration to production.
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