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ASAPP AI Compose helps agents compose the best response to customers, using machine learning techniques to suggest complete responses, partial sentences, key phrases and spelling fixes in real-time based on both the context of the conversation and past agent behavior.

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Features

AI Compose provides the following features:
FeatureDescription
AutosuggestProvides up to three suggestions that appear in a suggestion drawer above the typing field before the agent begins typing
AutocompleteProvides up to three suggestions that appear in a suggestion drawer above the typing field after the agent starts typing
Phrase autocompleteProvides in-line phrase suggestions that appear while an agent is typing
Response quicksearchAllows in-line search of global and custom responses
Fluency correctionApplies automatic grammar corrections that agents can undo
Profanity blockingPrevents agents from sending messages containing profanity to customers
Custom response listEnables management of an individual agent’s custom responses in a simple library interface
Global response listEnables management of global responses in a simple tooling interface

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How it works

AI Compose takes in a live feed of your agents’ conversations and then uses our various AI models to return a list of changes or suggested responses based on the state of the conversation and the currently typed message.
  1. Provide conversation data via the Conversation API.
  2. In your Agent Application, call the AI Compose APIs to retrieve the list of changes or suggested responses.
  3. Show the potential changes or responses to your agents for them to incorporate.
This streamlines your agents’ efficiency while still allowing agents to review changes, ensuring only the highest quality of responses reach your customers. AI Compose has the following technical components:
ComponentDescription
Autosuggest modelLLM that ASAPP retrains with agent usage data
Data StorageStorage for historical conversations, global response lists, and agent historical feature usage that ASAPP uses for weekly retraining
Conversation API*An API for creating and updating conversations and conversation data

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Get Started

Integrate AI Compose into your applications and scale up your agent response rates.

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Integrate AI Compose

AI Compose is available both as an integration into leading messaging applications and as an API for custom-built messaging interfaces. For technical instructions on how to implement the service for each approach, refer to the deployment guides below:

AI Compose API

Learn more on the use of AI Compose API

AI Compose for LivePerson

Deploy AI Compose via LivePerson

AI Compose for Salesforce

Deploy AI Compose on your Salesforce solution

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Use AI Compose

For a functional breakdown and walkthrough of effective use cases and configurations, refer to the guides below:

AI Compose Product Guide

Learn more on the use of AI Compose

AI Compose Tooling Guide

Check the tooling options for AI Compose

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Feature Releases

AI Compose Feature Releases

Visit the feature releases for new additions to AI Compose functionality
The system will update Product and Deployment Guides as new features become available in production.

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Enhance AI Compose

ASAPP AI Summary is a recommended pairing with AI Compose, generating conversation summaries of key events for 100% of customer interactions. Note-taking and disposition questions take call time and agent focus, both of which can have a negative impact on agent performance. Removing summarization tasks from agents through automation can keep agents focused on messaging with customers and yield higher summary data coverage than manual agent notes.

AI Summary

Head to AI Summary Overview to learn more.

AI Summary on ASAPP.com

Learn more about AI Summary on ASAPP.com