Intents Self Service Tooling

​

Feature Release

This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.

​

Overview

The Intents Self Service user-interface tool, integrated within ASAPP’s AI Console, streamlines the onboarding and maintenance process of intent classification for customers.

This automated, self-serve interface enables users to easily upload, create or modify intent labels, ensuring a seamless onboarding experience and ease of updating the system to meet new business needs without requiring support team intervention.

​

Use and Impact

Many customers are interested in providing intent labels hierarchy information before or during onboarding and want to see results via a frontend (UI) tool. Addressing this issue will streamline the onboarding process for intents and facilitates faster feedback loops.

In addition, customers interested in updating their intent labels to meet new requirements (for example, add new labels, consolidate multiple intents together or create finer-grained intents) can do so themselves.

Intent self-serve tooling achieves a fully automated intent on-boarding experience via leveraging GenAI (LLMs) models. Below are the goals to be achieved with the feature:

• Achieve the customer onboarding Time of 0 days
• Provide a Self-serving front-end tooling to customers to upload and update the intent labels
• Develop a real-time Intent classification deployment pipeline leveraging LLMs
• Update the intent labels with the ability to deploy to production within minutes

​

How It Works

This service is built on a front-end interface, no separate API configuration is required from the customers.

Import Flow of Intents

1. Upload a csv/text file with the intent details, Refer to the provided links in the guidelines to familiarize yourself with the required file format and the necessary information for intents.
2. Select the desired file and upload the file
3. Review selected file before deploying the intents
4. Review and verify your uploaded intents

Adding a new Intent to the hierarchy

1. Review the existing Intent hierarchy and click ‘New Intent’ from the ‘Add’ button top right
2. Add intent details such as the intent label, parent intent, and description. Refer to sample file in case any further clarifications
3. Click on create intent to add the intent to the hierarchy
4. Review and verify your created intent

​

FAQs

• What file formats are supported for uploading intents label hierarchy?

  ASAPP’s Intent Self-Serve tooling supports CSV and Excel file formats for uploading intents.

• Can I edit or update my intents hierarchy after uploading?

  Yes, the tooling functionality allows you to edit or update your intents at any time after uploading them, ensuring you can refine and improve your intent classification as needed.

• Do I need to have technical expertise to use the Intent Self-Serve tooling?

  No, intent front-end tooling is designed to be user-friendly, with no API configuration required. The intent labels can be easily uploaded, created, and managed without needing any technical assistance.