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Documentation Index

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GenerativeAgent provides extensive multilingual support for both Voice and Digital Messaging (Chat) channels, enabling you to serve customers in their preferred language across a wide range of global markets. Each session operates in a single language. Once a conversation begins, the language cannot be changed mid-session.

Configuring Language Support

To enable a specific language for your deployment, contact your ASAPP team. They will assist you in configuring the desired language for both Chat and Voice channels based on your requirements.
While GenerativeAgent supports a wide range of languages, the quality of language understanding and generation may vary based on the specific language and the amount of training data available for that language.ASAPP continuously works to improve language support and expand the range of languages available for deployment.

Supported Languages

GenerativeAgent is developed and tested primarily in English and Spanish. All other supported languages are available for deployment upon request.
LanguageChatVoice
๐Ÿ‡ธ๐Ÿ‡ฆ Arabicโœ“โœ—
๐Ÿ‡ฆ๐Ÿ‡ช Arabic (Gulf)โœ“โœ—
๐Ÿ‡ง๐Ÿ‡ฌ Bulgarianโœ“โœ—
๐Ÿ‡ช๐Ÿ‡ธ Catalanโœ“โœ“
๐Ÿ‡ญ๐Ÿ‡ฐ Chinese (Cantonese)โœ“โœ“
๐Ÿ‡จ๐Ÿ‡ณ Chinese (Mandarin)โœ“โœ“
๐Ÿ‡จ๐Ÿ‡ฟ Czechโœ“โœ“
๐Ÿ‡ฉ๐Ÿ‡ฐ Danishโœ“โœ“
๐Ÿ‡ณ๐Ÿ‡ฑ Dutchโœ“โœ“
๐Ÿ‡ง๐Ÿ‡ช Dutch (Belgian)โœ“โœ—
๐Ÿ‡ฆ๐Ÿ‡บ English (Australian)โœ“โœ“
๐Ÿ‡ฌ๐Ÿ‡ง English (British)โœ“โœ“
๐Ÿ‡ฎ๐Ÿ‡ณ English (Indian)โœ“โœ“
๐Ÿ‡ณ๐Ÿ‡ฟ English (New Zealand)โœ“โœ“
๐Ÿ‡ฟ๐Ÿ‡ฆ English (South African)โœ“โœ—
๐Ÿ‡บ๐Ÿ‡ธ English (US)โœ“โœ“
๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ English (Welsh)โœ“โœ—
LanguageChatVoice
๐Ÿ‡ช๐Ÿ‡ช Estonianโœ“โœ“
๐Ÿ‡ซ๐Ÿ‡ฎ Finnishโœ“โœ“
๐Ÿ‡ง๐Ÿ‡ช Flemishโœ“โœ—
๐Ÿ‡ซ๐Ÿ‡ท Frenchโœ“โœ“
๐Ÿ‡ง๐Ÿ‡ช French (Belgian)โœ“โœ“
๐Ÿ‡จ๐Ÿ‡ฆ French (Canadian)โœ“โœ“
๐Ÿ‡ฉ๐Ÿ‡ช Germanโœ“โœ“
๐Ÿ‡ฆ๐Ÿ‡น German (Austrian)โœ“โœ—
๐Ÿ‡จ๐Ÿ‡ญ German (Swiss standard)โœ“โœ“
๐Ÿ‡ฌ๐Ÿ‡ท Greekโœ“โœ—
๐Ÿ‡ฎ๐Ÿ‡ณ Hindiโœ“โœ“
๐Ÿ‡ญ๐Ÿ‡บ Hungarianโœ“โœ—
๐Ÿ‡ฎ๐Ÿ‡ธ Icelandicโœ“โœ—
๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesianโœ“โœ—
๐Ÿ‡ฎ๐Ÿ‡น Italianโœ“โœ“
๐Ÿ‡ฏ๐Ÿ‡ต Japaneseโœ“โœ“
๐Ÿ‡ฐ๐Ÿ‡ท Koreanโœ“โœ“
๐Ÿ‡ฑ๐Ÿ‡ป Latvianโœ“โœ—
๐Ÿ‡ฑ๐Ÿ‡น Lithuanianโœ“โœ—
LanguageChatVoice
๐Ÿ‡ฒ๐Ÿ‡พ Malayโœ“โœ—
๐Ÿ‡ณ๐Ÿ‡ด Norwegianโœ“โœ“
๐Ÿ‡ต๐Ÿ‡ฑ Polishโœ“โœ“
๐Ÿ‡ง๐Ÿ‡ท Portuguese (Brazilian)โœ“โœ“
๐Ÿ‡ต๐Ÿ‡น Portuguese (European)โœ“โœ“
๐Ÿ‡ท๐Ÿ‡ด Romanianโœ“โœ“
๐Ÿ‡ท๐Ÿ‡บ Russianโœ“โœ“
๐Ÿ‡ธ๐Ÿ‡ฐ Slovakโœ“โœ—
๐Ÿ‡ฆ๐Ÿ‡ท Spanish (Latin America)โœ“โœ“
๐Ÿ‡ช๐Ÿ‡ธ Spanish (Spain)โœ“โœ“
๐Ÿ‡ธ๐Ÿ‡ช Swedishโœ“โœ“
๐Ÿ‡ต๐Ÿ‡ญ Tagalogโœ“โœ“
๐Ÿ‡ฎ๐Ÿ‡ณ Tamilโœ“โœ“
๐Ÿ‡น๐Ÿ‡ญ Thaiโœ“โœ—
๐Ÿ‡น๐Ÿ‡ท Turkishโœ“โœ“
๐Ÿ‡บ๐Ÿ‡ฆ Ukrainianโœ“โœ—
๐Ÿ‡ป๐Ÿ‡ณ Vietnameseโœ“โœ—
๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ Welshโœ“โœ—
If you want to add a language that is not currently supported, please reach out to your ASAPP team to discuss potential options for expanding language support in future releases.

Unicode and Script Support

GenerativeAgent supports Unicode across all languages, including:
  • Double-byte characters for languages such as Japanese, Chinese, and Korean
  • Cyrillic script for languages such as Russian, Ukrainian, and Bulgarian
  • Right-to-left (RTL) scripts for languages such as Arabic
This ensures consistent functionality and localization flexibility across all supported languages and character sets.

Next Steps

Configure Voice

Customize the voice settings for your GenerativeAgent, including voice selection and preview options.

Tasks & Functions

Build and refine the tasks and functions that power your GenerativeAgentโ€™s conversations.

Connect your Knowledge Base

Sync your knowledge base with GenerativeAgent to provide accurate, up-to-date responses.

Test your GenerativeAgent

Use the Previewer to test and validate your GenerativeAgent configuration before going live.