-
Upload to S3
S3 is the supported mechanism for ongoing data transmissions, though can also be used for one-time transfers where needed. ASAPP customers can transmit the following types of data to S3:
- Call center data attributes
- Conversation transcripts from messaging or voice interactions
- Recorded call audio files
- Sales records with attribution metadata
-
Upload to SFTP
SFTP is the supported mechanism for one-time data transmissions, typically used for sending training data files during the implementation phase prior to initial launch. ASAPP customers can transmit the following types of training data via SFTP:
- Conversation transcripts from messaging or voice interactions
- Recorded call audio files
- Free-text agent notes associated with messaging or voice interactions