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Quality Reports (ASAPP Score) is a single place to monitor and improve GenerativeAgent’s performance and quality. Every conversation is automatically scored against a standardized rubric. Use Quality Reports to spot quality patterns early and track measurable progress over time.

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How it works

Scores roll up into a daily report that shows:
  • The daily ASAPP Score and pass/fail rate
  • A dimension heatmap showing where issues are concentrated
  • Trends for each scoring dimension over time
  • Low-scoring conversations, surfaced for immediate review

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Scoring dimensions

Each conversation is scored across six dimensions on a 1 to 5 scale, where 5 is excellent and 1 is a fundamental breakdown. Each dimension carries a weight, and the final ASAPP Score is the weighted average of all six. A conversation passes if it scores 3.5 or above. Anything lower is flagged for review.

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View the report

Sign in to CXP and select Dashboards under the Monitor section of the left-hand menu, then open the Quality Reports (ASAPP Score) dashboard.
ASAPP Score dashboard

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Next steps

Consider exploring the following evaluators for more in-depth analysis:

Conversation Monitoring

Monitor and review conversations for compliance and quality assurance using GenerativeAgent.

Goal Completion

Spot and review customer goals not being met during GenerativeAgent interactions.